bill murray
Member
SHOsc:
I really feel bad in being sort of a gloom and doom poster on your problem but I think I do have some experience in several levels of your problem.
My dealership experience goes back to the late 1950s up through the mid 1960s. My association with manufacturers goes from the late 1960s to to 1999. As I said earlier, the last years as VP Service and Parts for SAAB Scania of America, including total responsibility for Warranty. And......I am not trying to blow my own horn here, just trying to give you a perspective.
At the dealership service department level, the type of R&R operation required to replace a complete long block in a FWD vehicle under warranty is, to be polite, a technicians nightmare.
I am assuming here that the techs are paid by flat rate hour per the time schedule dictated by the manufacturer for warranty repairs. Not.......the flat rate hour time schedule paid by retail customers. That can vary by anywhere from 25 to 50 per cent lower than the price paid by a retail customer.
The problem with your vehicle can also be compounded by the following:
First year for this platform/engine/trans combination. Lack of experience.
Multiple discipline items to be made right:
Replace the long block.
Align front end.
Re-install all front brake system components correctly.
Re-install all AC and other systems taken off the vehicle to R&R the long block correctly.
Insure that perhaps hundreds of nuts, bolts, screws and fasteners are installed at their proper torque etc. measurements.
I went through this scenario at both Volvo and SAAB and I can tell you that if I were faced with the same situation today, I would do the same as I did 20-25 years ago. Buy your car back, replace it with an identical car if possible and put your old car into Corporate company car service to be blown out at auction after a year or two.
As you are seeming to be about to go into litigation, you may not want to tell the rest of us what exactly was wrong with the car other than alignment but if you feel comfortable doing so it would be of interest to us. Ask your lawyer first, though, as we don't want to prejudice your case.
Good Luck!!
Bill
I really feel bad in being sort of a gloom and doom poster on your problem but I think I do have some experience in several levels of your problem.
My dealership experience goes back to the late 1950s up through the mid 1960s. My association with manufacturers goes from the late 1960s to to 1999. As I said earlier, the last years as VP Service and Parts for SAAB Scania of America, including total responsibility for Warranty. And......I am not trying to blow my own horn here, just trying to give you a perspective.
At the dealership service department level, the type of R&R operation required to replace a complete long block in a FWD vehicle under warranty is, to be polite, a technicians nightmare.
I am assuming here that the techs are paid by flat rate hour per the time schedule dictated by the manufacturer for warranty repairs. Not.......the flat rate hour time schedule paid by retail customers. That can vary by anywhere from 25 to 50 per cent lower than the price paid by a retail customer.
The problem with your vehicle can also be compounded by the following:
First year for this platform/engine/trans combination. Lack of experience.
Multiple discipline items to be made right:
Replace the long block.
Align front end.
Re-install all front brake system components correctly.
Re-install all AC and other systems taken off the vehicle to R&R the long block correctly.
Insure that perhaps hundreds of nuts, bolts, screws and fasteners are installed at their proper torque etc. measurements.
I went through this scenario at both Volvo and SAAB and I can tell you that if I were faced with the same situation today, I would do the same as I did 20-25 years ago. Buy your car back, replace it with an identical car if possible and put your old car into Corporate company car service to be blown out at auction after a year or two.
As you are seeming to be about to go into litigation, you may not want to tell the rest of us what exactly was wrong with the car other than alignment but if you feel comfortable doing so it would be of interest to us. Ask your lawyer first, though, as we don't want to prejudice your case.
Good Luck!!
Bill
