Please wait for a Sync Agent to respond.
Thank you for contacting the Ford & Lincoln-Mercury Sync Support Center.
You are now chatting with 'Shannon'
How may I assist you?
you: I have heard that there is supposed to be a sync update for my taurus sho and that others have downloaded and installed it but i do not see an available update for my vehicle
Shannon: May I have the VIN please?
you: VIN: 1FAH P2K T2AG 154211
Shannon: Thank you.
Shannon: Please hold one moment while I research your concern. This may take up to 3 minutes.
you: ok
Shannon: You're welcome.
Shannon: Thank you for holding.
Shannon: The update you are referring to is for 2011 vehicles. You have the latest software version for your vehicle.
Shannon: Are you having some issues with your unit?
you: Do you know if they are going to release an update for 2010 vehicles or are we going to be left behind?
you: No, but I would like more functionality with my phone
Shannon: If there are any enhancements that need to be done for your vehicle, an update will be released. As of now, there are no updates available. If you signed up to receive emails on notifications of updates, you will be notified by email.
Shannon: You phone features are dependent upon the carrier of the phone.
you: Ok, thanks
Shannon: You're welcome.
Shannon: If you have any other questions I will be happy to answer them, if not please take a few seconds to let my Boss know how I did today by clicking on the word "Close" in the chat window and filling out my exit survey. I would really appreciate it.