Yes, I did. He messaged me yesterday with his serial number and I got him set up with the new version. I believe he has updated already but I told him to let me know if he has any questions.
Black Friday Flash Sale
- Thread starter Livernois Motorsports
- Start date
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Send me a message with your tuner serial number and I will check with tuning to see what version you are on. We are currently on V21. If you last updated a year or so back, you are more than likely on an old file as the newest one out has only been out for a few months.
Every company changes throughout the years. Within the past couple years, all of the sales reps are new, and most of the techs and other employees are new as well. I joined the company since I have an automotive and high performance interest and wanted to help others get their vehicles running the best they can no matter the brand. I quickly found out when I started posting in the SHO forums about our past, and even though I have received quite a lot of flack already, I want to try to help people who had a bad experience with us in the past and try to the best of my abilities to resolve it or at the very least help make it not so bad of an experience. We've changed a lot of our tunes and updated them and everyone who's tuned a SHO recently in the past few months has loved our tunes without any issues or complaints. If you would like to at least give us a try, let me know and I can see what kind of discount I can knock off for you. I know I won't change everyone's minds on our company, but as long as I know I tried my hardest at the end of the day, then I will be pretty happy.
skyshadow07
On a mission to get below 4000lbs
You guys need Jesus
I appreciate the kind words. Unlike some of the other past employees, I have a passion for high performance vehicles so I'm willing to fight to help fix any issues people have had in the past, even though I know I won't be able to change the minds of everyone. Plus, if I quit anytime I faced any challenges or had to deal with any backlash, I'd never make it anywhere in life nor have the things in life that I do.
LilCop2002
SHO Member
Win, lose, or draw, I can respect the hustle.
I get it, but when you sign up for a ship that is already sunk and trying to get it back to the surface, it's never gonna happen..
BP gave you the best worlds of advice. You have a great passion, find a better ship. That doesn't mean you're giving up on your love. Sounds like you're younger looking at a modern chassis platform is your calling.
LilCop2002
SHO Member
Having had a few of my own sinking ships, I understand this completely.
As far as I know we haven't had any major issues in the Hellcat community. If I'm missing something though please let me know.
I have a feeling that with a lot of work on my end, I can at least make it somewhat better then it is. I like dealing with challenges so if I took my talents elsewhere to another company that was already good, I wouldn't really be able to accomplish anything or solve any challenges. I found out about the issues in the SHO community with our company so I figured I would take on the challenge.
Ta2dResqr
SHO Member
Put down the kool-aid and pick up a cup of coffee. I admire your dedication. It is being applied to the wrong product though. I have never dealt with tuning a Fiat/Chrysler/Ram/Jeep product. I saw the Hellcat statement and surfed over to the Googles. I typed in Hellcat Livernois Motorsports Tune. No negative or positive bias. Scroll down past YouTube videos (I prefer to read not listen to nonsense for 20 minutes to get 30 seconds of information), scroll past the LMS sales links. First forum I come to Hellcat.org. Let's look there. Bad reviews, bad customer service, bad transmission tune results, people stating they live within 20 miles of LMS and have never heard anything good. Ok, back to Google. Next forum, LXForums.com. More bad reviews. Jeep Trackhawk forums? More bad reviews. On and on. Don't get me wrong, there was some positive feedback but, there was enough negative for me to realize that the customer service and product issues are not just SHO related.
You ever see the Flex Seal commercial? The jon boat with the screen door in the bottom? That boat is LMS. The problem is the can of Flex Seal is really just a can of compressed air. When one young ambitious sales man jumps in that boat and they toss it out to sea, he starts spraying that can trying to block the flood of negative reviews and experiences. He finally realizes there is nothing that can be done with that can. He abandons ship and moves on to better boats. Then the next sales man comes along and LMS hands him the same can, puts him in the same boat, and throws him in the same sea.
Once you finish that cup of coffee, make yourself a ***, your gonna need it. We have no ill will to you. We dislike your employer and the product they provide. Start by looking at the messages posted from the account they gave you on here. Look at all the problems and the responses. Then go to Google and start reading the other platforms forums. Then when you are all done with that, head the advise above. Abandon ship, find a boat that will appreciate your dedication and that you can actually help people get a good product. Some boats are not boats, they are just turds that keep popping to the surface every so often.
I took some time to read through the different forums, and just from skimming through them, it sounds like the majority of people who have complaints is the lack of communication before I joined the company. I'm not new to sales by any means, as I used to work at a CDJR dealership doing sales for quite some time before changing up my line of work and coming here. The way I treat my customers is the same way I would want to be treated, and that is getting all of the info I need and having the proper communication. It also sounds like the previous salespeople who dealt with people, didn't have any customer service experience before hence why a lot of people don't like us. It can get busy here some days, but at the end of the day, I make sure to respond back to my customers and if I am unable to, I reach out the next day. Plus, if someone installs a tune on their vehicle, I always tell them to reach out to me if they need anything fixed and I will get it fixed for them usually same day.
Ta2dResqr
SHO Member
You are obviously dead set on doing this. No matter what anyone says. The problems are often transmission issues and customer blaming. The fact that they cannot get the transmission to shift right has nothing to do with the poor customer service. Even @mooniesdl3 V21 that you just sent him isn't shifting right. He stated V10 was the last good tune. That is 11 versions that have had the same problems. The Hellcat community also complains about the shifting. At this point, we have told you all we can. I'm going to choose to stop kicking a dead horse. I would suggest the same for you. Write off this forum and save some time in your day. LMS is crap from the top down and the only good items to come out of their doors are other companies rebranded products. Good luck in you time there and I hope that you find success wherever you end up.
I messaged @mooniesdl3 the day he downloaded the tune to let me know if he had any issues and I would correct them. The first time I found out about the issues he was having was from the comment on this post. He also has a soft shift V21 that is on the tuner as well. I've had no contact with him except when I told him he was good to update his tuner. I run one of our tunes on my personal F150 and my trans tuning is better than the other companies I've ran.
SM105K
Streetlight Grand Prix Champ/ IG @fafomotorsports
Just ask about Kevin Van Dooris......listen to what Dan says, and then watch Kevin's videos. The truth is somewhere in between, but another black mark in another platform for LMS.
mooniesdl3
Member
Go to the other post and read my reply.
So still having shifting issues I take it.
mooniesdl3
Member
To quote the other post.
I did receive the tune and installed it Tuesday evening. I drove it to work yesterday morning (30+ mile drive to work) letting it learn a bit. On the way home I drove it as I normally would getting on it hard a number of times, 2 missed 1st to 2nd shifts although I will say it did find second faster after the miss than it did with the v20, one with a rather violent slamming into gear… Seems some of the cam retard was added back much like the “special” tunes given to those of us that had issues in the past…
Keep in mind that I’m the one that actually offered my car to Livernois to test with and get the tube fixed for everyone at the very beginning of the dumpster fire. I thought things were a done deal until suddenly you guys decided to give us a garbage tune for the “few” that had issues that added back all the cam retard and basically told me to pound sand regarding working with the company to actually fix the issue.
The only reason I’ve stayed is that I can’t justify spending more money on another tuner, I’d honestly rather stay stock than spend the money. This is my second SHO, my first was purchased with low miles and was a base model with only 20” tires as the only option above the base model SHO. My wife knew I wanted more options and behind my back had 3 dealerships looking for exactly what I wanted. She had me meet her at a dealership one afternoon and it was sitting there waiting for me, exact color, exact options I wanted everything. First car I’ve ever bought brand new for myself. We sold the 2011 for a bit over what was owed (quite a bit more than the dealership wanted to give us) and I used the extra to buy the tune from you guys because of the reputation you had on this forum…
While I do still run your tunes I consider the v10 the last good tune I’ve ever installed on my car and actively recommend others avoid Livernois. I’ve always said that everyone makes mistakes and don’t judge based on them however I do judge based on how the mistakes are handled and corrected.
I did receive the tune and installed it Tuesday evening. I drove it to work yesterday morning (30+ mile drive to work) letting it learn a bit. On the way home I drove it as I normally would getting on it hard a number of times, 2 missed 1st to 2nd shifts although I will say it did find second faster after the miss than it did with the v20, one with a rather violent slamming into gear… Seems some of the cam retard was added back much like the “special” tunes given to those of us that had issues in the past…
Keep in mind that I’m the one that actually offered my car to Livernois to test with and get the tube fixed for everyone at the very beginning of the dumpster fire. I thought things were a done deal until suddenly you guys decided to give us a garbage tune for the “few” that had issues that added back all the cam retard and basically told me to pound sand regarding working with the company to actually fix the issue.
The only reason I’ve stayed is that I can’t justify spending more money on another tuner, I’d honestly rather stay stock than spend the money. This is my second SHO, my first was purchased with low miles and was a base model with only 20” tires as the only option above the base model SHO. My wife knew I wanted more options and behind my back had 3 dealerships looking for exactly what I wanted. She had me meet her at a dealership one afternoon and it was sitting there waiting for me, exact color, exact options I wanted everything. First car I’ve ever bought brand new for myself. We sold the 2011 for a bit over what was owed (quite a bit more than the dealership wanted to give us) and I used the extra to buy the tune from you guys because of the reputation you had on this forum…
While I do still run your tunes I consider the v10 the last good tune I’ve ever installed on my car and actively recommend others avoid Livernois. I’ve always said that everyone makes mistakes and don’t judge based on them however I do judge based on how the mistakes are handled and corrected.
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