RockAuto

[awb85]

Well, last week I sent them an email regarding my control arm/ball joint assembly from one of my packages that wasn't in either of my two packages. The package appeared to have some damage, and one of the strut-boot boxes inside was torn open (as well as my packing slip being torn in half). But the box that the other control arm/ball joint came in from moog, couldn't even fit in this damaged package to begin with. . I called them today since I had not yet recieved a response.

After explaining my situation to a rep. for a few minutes, he said that he would have a replacement part sent out if I would like.

I've never had any trouble ordering from rock-auto in the past, and I now know they have great customer service — I didn't even have to wait for a billion minutes listening to 'elevator' music play into my ear.

 

[1993MTXSHO]

sweet I was just thinking about giving them a try and now i certainly will

 

[SHOBlu]

I give RockAuto two thumbs up.

I recently ordered 2 rebuilt rear calipers for my 94 but after they arrived I realized that I wanted to upgrade to the SHOBros 11.6 kit. The problem was that the 11.6 kit requires Gen1 calipers - oops!

The long of the short is that I contacted RockAuto customer service via email about returning the Gen2 calipers in order to get Gen1 calipers. No problem they wrote me. They sent me a return email with all the directions and return authorization for the Gen2's and credited my PayPal account for them and I ordered up the Gen1 calipers. This all transpired within 7 days. Excellent service I must say.

I never hesitate in ordering from them and always get a discount .