P1936 and P163f Vehicle ID block Corrupt - fault

[Autox4fun]

Well.... here we go again
I had an issue the last time I flashed to a tune.

Car was in for Trans work. I know the valve body was replaced, as they parts shotgunned the car.
I handed them a Gearhead Torque Converter after it was diag'd as a bad TC.

Fast Forward...
Got the car back and went to flash a tune back into it..
Got these codes... it's never happened before so I put the car back to the stock tune. Thinking it just didn't like something.

The stock tune re-flash killed the Vin and strategy code.. and then the tuner locked up after trying to pull the stock files.
Towed to the dealer, they are able to (and very easily) program the stock info back in..

I send SCT the tuner, the send the old tuner in, they ship me the new one, I have the tuner swap the serial numbers in the flash. and done.

I swap back on my hpfp and 3bar flash again today and am greeted by this P1936 fault again.

I did save a file with the stock tune just in case I may need it again.

I have not flashed back to the stock tune yet.

Any thoughts?

Did the valve body not get programmed?

Randy

 

[ridered74]

Did you verify before flashing with the 2nd SCT device that the strategy on the car had not been changed?

 

[Autox4fun]

Did you verify before flashing with the 2nd SCT device that the strategy on the car had not been changed?

Yup strategy code was the same.. I looked and snapped a picture before requesting the serial number/tune update

 

[ridered74]

Yup strategy code was the same.. I looked and snapped a picture before request the serial number/tune update

You probably need to call sct again.

 

[Autox4fun]

Update
Got a hold of SCT and worked through a few things.
Somehow it isn't recording/saving all of the stock values.

I have been able to swap to different tunes and back to stock many times before this.
The only thing I noticed during these two times of flashing was that neither of the stock BOV's were electrically connected. This is the only change I can note.

Today, I drove to the dealer
sat down with a buddy that is a tech there and tried going back to stock Via SCT. (SCT was willing to unmarry - but I said no i'll try first at the dealer)
Of course it failed and took the vin with it.

Walking through the IDS programming it is very picky with the info to be put back. Including rear end ratio and strategy of the trans and valve body.

The programming went well, swapped the Hpfp and map sensor right there and drove home.

Icing on the cake, popped the accessory drive belt on the way home... the day is never boring

 

[stripSHO]

Update
Got a hold of SCT and worked through a few things.

That, my dude, is a bloody miracle. I have at least 1/2 dozen unanswered messages in to them, and even a message to the sales department to find out why the **** support won't help me which also has gone unanswered.

 

[rubydist]

I have not had too much trouble getting help from SCT but occasionally one does need to be a bit firm with them.

 

[Autox4fun]

That, my dude, is a bloody miracle. I have at least 1/2 dozen unanswered messages in to them, and even a message to the sales department to find out why the **** support won't help me which also has gone unanswered.

Emails go to a different area currently and tech doesn’t see them.

I just called waited a few and got a human.
The call back works also. Pretty quickly

 

[stripSHO]

Emails go to a different area currently and tech doesn’t see them.

I just called waited a few and got a human.
The call back works also. Pretty quickly

Yeah no, it's just a trash company. Like, they'll respond relatively quickly with a fairly generic suggestion that's completely off base and ignorant of the information presented, and if you try to continue the conversation any further that's when you get completely ignored. They apparently do alright if it's simple hardware issues, but they support their software customers 0% and give zero poops about them.

As far as being firm, here's the exact message sent to the sales department (via their website) after several weeks of an unresolved issue and at least 6 ignored attempts to communicate with tech support in an active email thread with them. If threatening to start sending complaints straight to your boss's boss's boss's boss's boss's desk isn't enough to elicit a response, then I don't what else to do! Anyway, glad you're back up and running.

May 7, 2020

Hello,

I am an owner of your LivewireTS product and also a recent purchaser of your AdvantageIII software.

I am attempting a different channel of communication with your company, as the experience I am having with your technical support department is horrendous and going nowhere.

I have an issue with your products that I've been attempting to get resolved through technical support since April 18th. During this time I've been ignored for as long as 13 days straight. When I finally do get responses, my questions and concerns fall on deaf ears and go completely unacknowledged, then the department just resumes ignoring me.

Now I'm sure a rational explanation as to why my particular issue cannot be resolved may exist. But you must be able to imagine how frustrating it is to be completely ignored despite several communication attempts. I'm a member of a vehicle enthusiast forum and I'm reading of other individuals who are currently unable to reach your tech support for their own problems.

Rather than go into the particular details in this message, I'd like to hear back from you first so I can just forward you the whole email chain and go from there.

I don't intend to sound combative or threatening. But just in case this message reaches the same person(s) who are ignoring me, I feel compelled to let it be known that if I do not get some sort of resolution or meaningful response that I will continue sending messages higher up the chain, up to sending a letter addressed to H. John Oechsle himself if necessary.

Thank you for taking the time to read this. I look forward to hearing back from someone who actually cares and wants to work toward an amicable solution to my problem.

 

[rubydist]

I always had to phone in to get a real response, that may be the difference.

 

[ridered74]

I had to call them twice, once on a weekend. Was shocked at how easy it was to get hold of a live person. Took two hours to fix my problem but they got it working.

 

[stripSHO]

My very first email message that started my fiasco was also first promptly responded to on sunday, and I even gave the nameless respondent major props for it. It's not a story of them not getting the memos, or it going to the wrong people, or anything else. It was a matter of me asking for an actual stock calibration that fits my car to go with the $350 software I bought from them as well as inquiring how I'm supposed to tune my speed density system with their software (you can't); then them promptly deciding f@#! this guy, he's asking real questions. Glad to see that I'm the only one that they give the super finger to, I guess?

 

[FiveLeeter918]

My very first email message that started my fiasco was also first promptly responded to on sunday, and I even gave the nameless respondent major props for it. It's not a story of them not getting the memos, or it going to the wrong people, or anything else. It was a matter of me asking for an actual stock calibration that fits my car to go with the $350 software I bought from them as well as inquiring how I'm supposed to tune my speed density system with their software (you can't); then them promptly deciding f@#! this guy, he's asking real questions. Glad to see that I'm the only one that they give the super finger to, I guess?

have you purchased your strategy pack? They don't just send you a calibration you have to purchase it. They're usually around $100 each.

 

[FiveLeeter918]

Well.... here we go again
I had an issue the last time I flashed to a tune.

Car was in for Trans work. I know the valve body was replaced, as they parts shotgunned the car.
I handed them a Gearhead Torque Converter after it was diag'd as a bad TC.

Fast Forward...
Got the car back and went to flash a tune back into it..
Got these codes... it's never happened before so I put the car back to the stock tune. Thinking it just didn't like something.

The stock tune re-flash killed the Vin and strategy code.. and then the tuner locked up after trying to pull the stock files.
Towed to the dealer, they are able to (and very easily) program the stock info back in..

I send SCT the tuner, the send the old tuner in, they ship me the new one, I have the tuner swap the serial numbers in the flash. and done.

I swap back on my hpfp and 3bar flash again today and am greeted by this P1936 fault again.

I did save a file with the stock tune just in case I may need it again.

I have not flashed back to the stock tune yet.

Any thoughts?

Did the valve body not get programmed?

Randy

Definitely sucks to hear of your issues Randy. We have a few customers with 2011 cars that are having this exact same issue. SCT keeps telling us engineering is working on it, that it's a bug that popped up with the EPA update, but a las, no changes.

 

[Autox4fun]

Definitely sucks to hear of your issues Randy. We have a few customers with 2011 cars that are having this exact same issue. SCT keeps telling us engineering is working on it, that it's a bug that popped up with the EPA update, but a las, no changes.

Lee, that’s a bit more info that I didn’t get.
That makes more sense, I did an update to the tuner just before my car was completed.
And boom goes the dynamite

 

[FiveLeeter918]

Yea I'd bring that up to them and ask if you can roll back to a previous update.

 

[stripSHO]

have you purchased your strategy pack? They don't just send you a calibration you have to purchase it. They're usually around $100 each.

That’s not how it works with PRP. And my concern/request was that their “strategy pack” is based off a non-PP car with obviously incorrect values for gear ratio, N/V, Pedal Position to Enable Kickdown in SST Mode to name a few.
Me not knowing what the other subtle differences might be and not really interested in learning the hard way, I’ve sent them my stock .bef from when I very first got my Livewire no less than 3 times literally pleading with them to just look at the damn thing with no luck. But they don’t even have the decency to tell me no or explain why they won’t; they just stop responding.

 

[FiveLeeter918]

That’s not how it works with PRP. And my concern/request was that their “strategy pack” is based off a non-PP car with obviously incorrect values for gear ratio, N/V, Pedal Position to Enable Kickdown in SST Mode to name a few.
Me not knowing what the other subtle differences might be and not really interested in learning the hard way, I’ve sent them my stock .bef from when I very first got my Livewire no less than 3 times literally pleading with them to just look at the damn thing with no luck. But they don’t even have the decency to tell me no or explain why they won’t; they just stop responding.

you are correct with that, all strategies are based on non PP values so we have to force correct them, and even still we have tweaking with certain customers that are still off.

 

[Kingsped]

Update
Got a hold of SCT and worked through a few things.
Somehow it isn't recording/saving all of the stock values.

I have been able to swap to different tunes and back to stock many times before this.
The only thing I noticed during these two times of flashing was that neither of the stock BOV's were electrically connected. This is the only change I can note.

Today, I drove to the dealer
sat down with a buddy that is a tech there and tried going back to stock Via SCT. (SCT was willing to unmarry - but I said no i'll try first at the dealer)
Of course it failed and took the vin with it.

Walking through the IDS programming it is very picky with the info to be put back. Including rear end ratio and strategy of the trans and valve body.

The programming went well, swapped the Hpfp and map sensor right there and drove home.

Icing on the cake, popped the accessory drive belt on the way home... the day is never boring

Update
Got a hold of SCT and worked through a few things.
Somehow it isn't recording/saving all of the stock values.

I have been able to swap to different tunes and back to stock many times before this.
The only thing I noticed during these two times of flashing was that neither of the stock BOV's were electrically connected. This is the only change I can note.

Today, I drove to the dealer
sat down with a buddy that is a tech there and tried going back to stock Via SCT. (SCT was willing to unmarry - but I said no i'll try first at the dealer)
Of course it failed and took the vin with it.

Walking through the IDS programming it is very picky with the info to be put back. Including rear end ratio and strategy of the trans and valve body.

The programming went well, swapped the Hpfp and map sensor right there and drove home.

Icing on the cake, popped the accessory drive belt on the way home... the day is never boring

PM SENT.

I am having the same exact issue for the same reason I'm hoping you can get me in contact with your tech buddy
I need to try and schedule an appointment with him .
unless you happen to know somebody that has access to IDS ..
I have about $250-$350 cash money possibly more if they an do it this week end..