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I just got in the office today so I told him they also send a soft shift tune to his device and to try that one. If it still is slamming into gear, I will get with the tuning department and have them fix it and send him an updated tune to help prevent that.
Please reread my reply, seems you skipped over the part about it slamming into gear AFTER a missed shift… So the plan is still to provide a crippled tune if customers have the missed shift issue, so no real change since the V11 fiasco…
So the "soft shift" fixes missed shifts? Does it fix the power loss from cam retard to hide shifting issues?
This has been their bandaid since V11, no real fix…
I'm looking through all my old emails and none of the 3 tuners I have used seemed to have sent me 2 versions of the same tune in case I had shifting issues.
I messaged @mooniesdl3 and I'll put the same response here in this thread. I am just the messenger for this info. The normal tune is a super aggressive shifting tune, which shouldn't have been sent out in the first place. The one labeled soft shift should be labeled corrected shift as it adds a touch of torque management back along with adding some spark retard back. The normal one had quite a bit pulled out causing the missed shifts, so the "soft shift" or corrected shift tune adds some of that back in so it properly shifts. I did also tell him that if he needed the corrected shift tune to be more aggressive, we can make it more aggressive for him but there is a limit as to how much torque management can be pulled out with the increased pressures before the shifts won't go all the way. I told him to run it and let me know if anything needs adjusted
It is ridiculous that a company still has shifting issues YEARS after it was brought to their attention. They even had SHO's brought into the shop to try and "fix" the issue. This platform that is almost 15 years old... Also it is completely asinine to claim LMS has access to proprietary knowledge and tuning abilities from Ford directly and still cannot produce a tune worth a shit.
I think it has to do with the management and salespeople that were here before though. Some of my managers said when they first started, and before those salespeople left, they didn't really communicate any issues. The old salespeople probably said "I'll fix it" or something along those lines and never actually got ahold of the proper teams or made the higherups aware. I'm not like the other salespeople as I actually have customer service experience and truly want to help people get their vehicle 110%. As soon as he made me aware of the issue, I got ahold of the tuning team and the engineers to get it fixed and hopefully fix the other customers issues.
The one that's labeled as "soft shift" is the corrected shift tune. The normal tune is a very aggressive tune that wasn't supposed to be sent out. You can run the one labeled "soft shift" which is the tune with the correct transmission shifting. If you have any issues or need any help with the current tune, please let me know.
And I'm trying to stoke the fire to fix those issues and problems because I wouldn't want to run a tune with issues either on my personal vehicle. I'm trying to build a show truck so I would also want to run a problem free tune. Give me some time and I will have them fix the problems with the tune.
Just to be clear, I don't have any personal beef with you. You unfortunately were thrown into the proverbial frying pan in our community without knowing the push back you would receive with us.
Those were the 2010 to 2012 model years. They have struggled mightily with the 2013+ cars.
The tunes labeled "soft shift" should have been labeled "Normal shift". It won't be a stock shift feel but you will feel a difference between stock and tuned. Like I mentioned in our messages, we never touch cam retard. We keep it the same, but adjust the spark retard in the tune. Give the other tune we sent you a try, and if you need something adjusted, shoot me an email directly at [email protected] as I check that more than I do the forums. Plus I can directly forward any of the tuning needs directly to the tuners to quicker help you out.
I have had my truck tuned by another company for over 30k+ miles on a different device. The trans tuning on the 93 performance tune, as well as the E85 performance tune, felt like the tow tunes I had as the torque management was still there and I couldn't get it to launch properly for the life of me. When I started, I got a tuner from us and a 93 performance tune, along with a 87 tune just for daily driving, and the trans tuning was night and day. The torque management was pulled out and it actually behaves like a tuned truck, especially with the 10 speed trans.
