Daniele
Member
HELLLO,
So I am new to this but I am in dire need of help/information/assistance.
I purchased my 2013 SHO on 4/18/19 with about 45k miles and i've been experiencing problems since then. Not only did they fail to update the CarFax they gave me that would have shown they had replaced the timing chain when they received it at the dealership on 3/15/19 but now I've got myself another issue that they don't seem to care about even though I had purchased an extended warranty.
At my first oil change, which I did myself, I noticed that there was oil seepage coming from my rear turbo and it was all the way onto the oil pan, and obviously it was coated on the turbo itself as well.
I finally had the dealership "diagnose" the problem, but initially they just said a line or something needed to be turned almost a fully turn so they assumed that was the problem. Though the service guy told me that it is normal for my turbo to have some oil seepage.
All things set aside, I just figured that whatever they did had fixed the problem and I wouldn't be experiencing any more seepage. I happen to have a very close friend who is a mechanic at a Mitsubishi dealership and he has been helping me along the way but it is still hard to figure out what to do. The next day I had my friend use an UV light and check if there was any more seepage since the dealership used the dye by our recommendation. There was no oil.
About three weeks later I had my friend check and see again if there was any seepage, and the same turbo was again coated with oil. However, it only was on the turbo itself, it didn't make its way down to the oil pan again but then again it was only barley a month between when the dealership first serviced it and cleaned it, and this time that we looked.
So I took my car back into the dealership, and told the service guy, which they made me work with the same guy. Side note - I had a 2009 Lancer DE prior to buying my SHO, the Lancer's transmission went out at 199k miles and I knew this was my next car but regardless, I had serviced my car for oil changes at this same dealership since it is directly across from where I work and the service department was ALWAYS nice to me. This is not the case anymore. They are rude and standoffish. Probably because I've already made a complaint about the timing chain and if I had known the timing chain was replaced, I would have never bought it.
Anyways, back to the most recent visit on 8/29/19. I dropped my car off then walked across the street to work and I didn't get a call for about four hours and all the guy told me was that he was waiting for a call back from the warranty company to see if it's a covered part. He didn't go into specifics but he said he would call back with more information upon receiving it. So finally he called back and unfortunately he says, the turbo isn't a covered part and it would be approx. $1,900 to replace but he said that I don't need to worry about it. He again went into some detail about why there should always apparently be turbo seepage. I'm thinking to myself, then why isn't my other turbo doing the same thing. Though I've already been told that it shouldn't be doing this, not by the dealership but by my many other mechanic friends and such.
I got irritated by this and finally went in again a different time and put my phone on video so I could record our conversation. This is what he tells me when I ask what EXACTLY is wrong with my turbo because on the invoice all is noted is that customer complains of turbo seepage, then underneath it says they called into warranty company and it's not a covered part. Literally that was it. I also wanted him to tell me why my other turbo isn't doing the same thing, if it's "normal and supposed to happen".
He couldn't tell me why my other one isn't doing the same thing. He says because "it hasn't" ?
I then asked what exactly he said when he called into the warranty company and he said "I called in that you have some seepage thats to ? the gasket where the line is - it's not a covered item, we'd love for it to be a covered item so we could get paid something but its not a covered item."
I then asked for clarification about the line or whatever, and he says "its such a minor leak, that's why I said its not something you need to do something with. Is your other one going to do it? yeah its probably going to especially when it get's colder, winter time - again they all have slight seepage on there, you see that on pretty much all of them because of what they are. The temperatures that are in the turbo, or the heat that it makes and cooling down, you end up with some seepage on all of them."
Then he continues, and this is verbatim since I had this conversation recorded, "The only thing thats covered, the turbo itself is covered like if your turbo went out, the thing failed, the turbo didn't work, thats a covered component. Seals, gaskets any of that is not covered, that's why i called it in and talked to them. Thats how it is with any component repair. They cover that component - if the seal had to be replaced as part of the repair for replacing a bad turbo, they cover it. If it's just that part - if it's just that one, even if that one failed and it was spraying oil all over the place, it wouldn't be covered." So I ask why, because he just told me a failed turbo would be covered, and he says " because that is how the plan was written. it would cover the turbo itself but if the seal went out, its not. if the turbo was still working, and it wasn't that the turbo wasn't bad, it was that you had a leaking seal, its not covered. That's just how those policies work. "
He then tells me that if a bearing inside the turbo went out and it wasn't spinning any more, it would be something that would be covered. And that the seal would be replaced with warranty because it would need to be replaced with the new turbo.
BOTTOM LINE. Someone please tell me whether this should be happening or not. He keeps and kept telling me its not something to worry about but the research I've done about turbos and the necessity of internal lubricant - oil - to ensure all interior components are spinning efficiently, well if the turbo oil level is low then excess heat and friction will soon break down the bearings inside and this is the most common form of turbocharger failure.
I'm beyond annoyed that they would think I'm just going to allow this. Even if the warranty doesn't cover it, I'm not going to let it go. For whatever reason they seem to think I should.
let me know thoughts please, and sorry for the long form. lol like I said i'm new to this and I'm a female so we'll see.
So I am new to this but I am in dire need of help/information/assistance.
I purchased my 2013 SHO on 4/18/19 with about 45k miles and i've been experiencing problems since then. Not only did they fail to update the CarFax they gave me that would have shown they had replaced the timing chain when they received it at the dealership on 3/15/19 but now I've got myself another issue that they don't seem to care about even though I had purchased an extended warranty.
At my first oil change, which I did myself, I noticed that there was oil seepage coming from my rear turbo and it was all the way onto the oil pan, and obviously it was coated on the turbo itself as well.
I finally had the dealership "diagnose" the problem, but initially they just said a line or something needed to be turned almost a fully turn so they assumed that was the problem. Though the service guy told me that it is normal for my turbo to have some oil seepage.
All things set aside, I just figured that whatever they did had fixed the problem and I wouldn't be experiencing any more seepage. I happen to have a very close friend who is a mechanic at a Mitsubishi dealership and he has been helping me along the way but it is still hard to figure out what to do. The next day I had my friend use an UV light and check if there was any more seepage since the dealership used the dye by our recommendation. There was no oil.
About three weeks later I had my friend check and see again if there was any seepage, and the same turbo was again coated with oil. However, it only was on the turbo itself, it didn't make its way down to the oil pan again but then again it was only barley a month between when the dealership first serviced it and cleaned it, and this time that we looked.
So I took my car back into the dealership, and told the service guy, which they made me work with the same guy. Side note - I had a 2009 Lancer DE prior to buying my SHO, the Lancer's transmission went out at 199k miles and I knew this was my next car but regardless, I had serviced my car for oil changes at this same dealership since it is directly across from where I work and the service department was ALWAYS nice to me. This is not the case anymore. They are rude and standoffish. Probably because I've already made a complaint about the timing chain and if I had known the timing chain was replaced, I would have never bought it.
Anyways, back to the most recent visit on 8/29/19. I dropped my car off then walked across the street to work and I didn't get a call for about four hours and all the guy told me was that he was waiting for a call back from the warranty company to see if it's a covered part. He didn't go into specifics but he said he would call back with more information upon receiving it. So finally he called back and unfortunately he says, the turbo isn't a covered part and it would be approx. $1,900 to replace but he said that I don't need to worry about it. He again went into some detail about why there should always apparently be turbo seepage. I'm thinking to myself, then why isn't my other turbo doing the same thing. Though I've already been told that it shouldn't be doing this, not by the dealership but by my many other mechanic friends and such.
I got irritated by this and finally went in again a different time and put my phone on video so I could record our conversation. This is what he tells me when I ask what EXACTLY is wrong with my turbo because on the invoice all is noted is that customer complains of turbo seepage, then underneath it says they called into warranty company and it's not a covered part. Literally that was it. I also wanted him to tell me why my other turbo isn't doing the same thing, if it's "normal and supposed to happen".
He couldn't tell me why my other one isn't doing the same thing. He says because "it hasn't" ?
I then asked what exactly he said when he called into the warranty company and he said "I called in that you have some seepage thats to ? the gasket where the line is - it's not a covered item, we'd love for it to be a covered item so we could get paid something but its not a covered item."
I then asked for clarification about the line or whatever, and he says "its such a minor leak, that's why I said its not something you need to do something with. Is your other one going to do it? yeah its probably going to especially when it get's colder, winter time - again they all have slight seepage on there, you see that on pretty much all of them because of what they are. The temperatures that are in the turbo, or the heat that it makes and cooling down, you end up with some seepage on all of them."
Then he continues, and this is verbatim since I had this conversation recorded, "The only thing thats covered, the turbo itself is covered like if your turbo went out, the thing failed, the turbo didn't work, thats a covered component. Seals, gaskets any of that is not covered, that's why i called it in and talked to them. Thats how it is with any component repair. They cover that component - if the seal had to be replaced as part of the repair for replacing a bad turbo, they cover it. If it's just that part - if it's just that one, even if that one failed and it was spraying oil all over the place, it wouldn't be covered." So I ask why, because he just told me a failed turbo would be covered, and he says " because that is how the plan was written. it would cover the turbo itself but if the seal went out, its not. if the turbo was still working, and it wasn't that the turbo wasn't bad, it was that you had a leaking seal, its not covered. That's just how those policies work. "
He then tells me that if a bearing inside the turbo went out and it wasn't spinning any more, it would be something that would be covered. And that the seal would be replaced with warranty because it would need to be replaced with the new turbo.
BOTTOM LINE. Someone please tell me whether this should be happening or not. He keeps and kept telling me its not something to worry about but the research I've done about turbos and the necessity of internal lubricant - oil - to ensure all interior components are spinning efficiently, well if the turbo oil level is low then excess heat and friction will soon break down the bearings inside and this is the most common form of turbocharger failure.
I'm beyond annoyed that they would think I'm just going to allow this. Even if the warranty doesn't cover it, I'm not going to let it go. For whatever reason they seem to think I should.
let me know thoughts please, and sorry for the long form. lol like I said i'm new to this and I'm a female so we'll see.
