ford oasis vin inquiry bs

[flstflhr]

went to my ford dealer for oil change tire rotation and fuel pump module recall. sevice manager tells me car has already been there which it hasnt ford oasis print shows car was at dealer on5/10/16 for rear lamp assembly 14209miles on car i purchased car on 5/16/16with 29879 miles from another dealer than they tell me fuel pump module was replaced on11/28/16 with26257 miles on it im there on 12/3/16 car has 32917 miles on it cant do the recall till he speaks with area manager which means another trip 1 1/2 hours later after they lost my keys then found them i leave totally aggravated go home find out they didnt rotate tires remember now why i dont go to dealer just venting anyone else run in to this bs

 

[Mark Perlman]

I brought my car in to two different dealers for service and both times they didn't rotate my tires

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[luigisho]

As far as bad service, I have run into it a time or two. These days I have at least 3 dealers nearby to use (more if I don't mind an extra 20 minutes to get to the other end of the metro area) so if I run into recurring issues I go to another dealer. Had to do that just with oil changes on the '14 f150. Haven't had oasis issues yet.

Service is only as good as the specific people working on your car. Might be great techs and service people there but doesn't do any good if you don't get them.

 

[ColoradoSHO]

went to my ford dealer for oil change tire rotation and fuel pump module recall. sevice manager tells me car has already been there which it hasnt ford oasis print shows car was at dealer on5/10/16 for rear lamp assembly 14209miles on car i purchased car on 5/16/16with 29879 miles from another dealer than they tell me fuel pump module was replaced on11/28/16 with26257 miles on it im there on 12/3/16 car has 32917 miles on it cant do the recall till he speaks with area manager which means another trip 1 1/2 hours later after they lost my keys then found them i leave totally aggravated go home find out they didnt rotate tires remember now why i dont go to dealer just venting anyone else run in to this bs

I just called my closest dealer to schedule the fuel pump module recall service and she said my VIN was coming up as an invalid number in their system. I read it to her twice and she read it back to me. I'm guessing they aren't too excited about servicing this recall...

 

[SHOdded]

Jeez a Peez. Maybe there IS something wrong with OASIS! That not be good.

Do you know the build date on your SHO? check on owner.ford.com under Recalls to see if your SHO is listed.

 

[rubydist]

unfortunately, at most dealers, the system is only as good as the trained monkey that is keying in the VIN. if he/she fat-fingers the VIN, then the wrong car shows up as having had the service done. some dealers scan the VIN, but most that I have seen do not yet do that, just type it in. as an example, we had at least two times a month where we had to fix the CarFax because the service guys typed in the miles wrong - sometimes by 100,000 miles...

so, stand your ground with the zone rep and hopefully he/she will do the right thing for you.

 

[ColoradoSHO]

I called back today, gave my VIN again, and they scheduled the recall service work for next week. As suspected, I think it was user-error yesterday.

 

[flstflhr]

so the problem with vin# was the dealer I bought car from gave my insurance co the wrong # service writer used insurance card call back to set up appointment they ask me if im going to leave it may take up to 4 hrs so i drop off the car its done in 1 hour sevice guy says i didnt realize this car was so easy to do? so i got the fuel pump module changed and tires rotated in 1 hr wonder if they even did the module

 

[SHOdded]

The fuel pump control module is very easy to do, the fuel pump itself is more involved. Most of the time, the hrs quoted are based on anticipated workload and your position in queue.