I dropped by my local dealer today and talked to one of the service guys about the tranny problem I've read about on here. I told him I've heard there have been TSB's on this problem and he of course played dumb and said they needed to do a diagnostic check first and then determine what is wrong. That costs $129 and then he said he didn't know if my extended warranty would cover it or not or if it would be considered a drive train issue. My '10 has 38,000 miles on it and of course I should have taken this in earlier and it would have been covered no problem. I just came across this forum the other day and learned how many problems there were with this issue. I was a little ****** about the tech's attitude about this and felt like all he was trying to do was get me in there and then I brought up the issue with the peeling chrome on my tail lights. It's been doing that for a while and I never thought it would be covered by warranty or I would have done it. Once again I read that here a little too late. He said let's get the car in and do the diagnostic check and figure out that and then he'd get ahold of Ford and see about the tail lights. When I asked if he would get in touch with Ford and let me know what they would do and then I'd bring the car in and do the rest of the work he looked at me like I had two heads. I told him I'd leave and he didn't have to do it right away but do it when he had the time and get back to me and he clearly didn't want to do that so I reminded him that I bought my car here and they always did my service for me. That didn't seem to make any difference so I just stood there and didn't say anything for a little bit and he started talking about how it's out of warranty and they probably wouldn't do anything and blah, blah, blah. All I wanted him to do was make an effort to keep me as a customer. I told him that I'd just go home and call Ford myself and see what they say and he let me leave without trying to keep me there and helping me. I should have asked for the sales manager and had a chat with him but I was so ****** I thought it better that I just leave. I got home and called Ford and they said they'd bet in touch with the service manager and he'd be in touch with me and resolve the issue.
I hate to rant and I understand that I should have taken it in for the tail light and the tranny issue but I just felt like they didn't give a crap about my business. I own by own business and would never let a customer just walk away unhappy. We'll see what the service manager says.
I hate to rant and I understand that I should have taken it in for the tail light and the tranny issue but I just felt like they didn't give a crap about my business. I own by own business and would never let a customer just walk away unhappy. We'll see what the service manager says.
