Rockauto.com Part 2-wrong part after all

[Jedi]

FINALLY got some time to change my now broken halfshaft (outer cv joint came apart on my way home) so I go through the process of getting the old broken shaft out, and open the box with the shiny new part from Rockauto.com...only to find it's the WRONG PART after all. Interesting how they told me they sent the wrong part the first time, recalled it and sent me the right part. Never having a need to remove the halfshaft before I was unaware that the proper part fits into the intermediate shaft (or whatever it is called) the way it does.

So now thanks to rockauto.com and their HORRIBLE customer service and their apparent INABILITY to ship me what I ordered (nevermind the shipping nightmares) my car gets to sit for a few more days while I do what I probably should have done in the first place...call NAPA.

Just so we are all on the same page here, obviously rockauto.com is not in any way responsible for my old halfshaft coming apart, however, had they shipped me the proper part, I would not be posting this.

Needless to say, this will be a discussion in my automotive class tomorrow evening and as chief engineer (head of vehicle maintenance) for the company I work for we will no longer be dealing with them for our light duty/passenger vehicle fleet parts.

 

[jmpSHO]

I honestly can not believe you would stop using RockAuto over one small mistake. Is RockAuto the first company to ever give you the wrong part by accident? Most likely the answer is no. I can't count the times I received the wrong part from an auto parts store. Are you sure you even ordered the right part. Anyways not using rockauto only hurts you in the long run, there prices can not be beat anywhere.

 

[NEp8ntballer]

there are certain businesses that I only allow one chance to get something right. parts store's are not one of them.

I don't mind a screw up so long as I don't pay out of pocket because of it. One company sent me the wrong item and then I had to pay out of pocket to send it back to them before they would send me the item that I purchased. If that is the case my relationship with that company will cease to exist.

 

[jmpSHO]

I'm sure if rockauto made a mistake by sending the wrong part they wouldn't make you pay the return shipping but I wouldn't know because they never made a mistake with any of my orders and I order alot from them. And if they did make you pay then so what you save so much money ordering from them than you would any other auto parts store.

 

[nothingtoseehere]

If you need a part ASAP ... why would you mail order? FWIW, I ordered new axles from RA and both were correct. Then again, I ordered about a month before I planned on doing the job and I have three other vehicles at my immediate disposal. And I have enough cash on hand where if last minute I found it was not the right part, I would go buy it at the local store and return RA the wrong part on their dime. I have maybe 20 various ordered from RA over the past few years. I have had not one single issue. And their customer service is top notch. You call, you talk to someone.

 

[Phoenix]

Same here A+ service , they sent me wrong stuff once. And they told me to keep it and they sent the good parts in. It was some 70's dodge shocks instead of the Cougar shocks I ordered.

 

[Mrhappytuzi]

Napa gave me (3) bad starters all in a row......

 

[tompumped]

Napa gave me (3) bad starters all in a row......

Even though it's kind of off topic, I worked for napa. We had many problems with Rayloc starters, I think they're junk.

 

[tompumped]

Also it was probably a new cardone axle that you bought, I just went through this. I was going to buy a new axle, but apparently the new cardone that they have listed for the passenger side is wrong. You can only get reman ones. I called cardone to verify.

 

[Jedi]

***In no particular order***
-It's not that small a mistake when you're given the run around, told they didn't break the car, etc. (lousy customer service)

-No I have gotten the wrong parts before, and returned them, and not had issues with it.

-I didn't need the part ASAP when it was ordered, which is why I ordered it.

-It's supposed to be a Dorset #63266. Whatever they sent me does not appear to be it. (This determination made after calling Dorset)

-I called their customer service, talked to someone, one of the someones felt the need to tell me they didn't break the car.

-NAPA part cost me $63 after core return. Rockauto cost me $69, it appears their prices can be beat after all.

 

[tompumped]

You can't compare the price of a new axle to a rebuilt one, so their prices can't be beat. Napa will never beat the price of rockauto, their markup is ridiculous.
And like everyone else said how many times have you been given the wrong parts from a store?
I can only imagine how you were being to the person on the phone at rockauto, maybe that's why they said that to you.

 

[NEp8ntballer]

You can't compare the price of a new axle to a rebuilt one, so their prices can't be beat. Napa will never beat the price of rockauto, their markup is ridiculous.
And like everyone else said how many times have you been given the wrong parts from a store?
I can only imagine how you were being to the person on the phone at rockauto, maybe that's why they said that to you.

certain NAPAs have a ridiculous markup. I bought some stuff that I didn't need at one store that was closer to my school and returned it at the one closer to my house and there was a huge price difference. It was 3 something at one store but at the other store it was a touch over 2 bucks.

And if they did make you pay then so what you save so much money ordering from them than you would any other auto parts store.

It doesn't matter. It's the principle of you having to pay for THEIR mistake.

Case in point, I purchased some stuff from a company and recieved everything on one day. the next day a box shows up from that same company. It was something like a 50 dollar part that I didn't order. Like a good and decent person I shot them an e-mail telling them what they sent me and what they wanted done about it. I got a timely reply to send it back to them with a note inside and they would pay me back the cost to ship it. time went by and they recieved the item but forgot to refund my money. They remembered and instead of just sending me a check for the amount of shipping and tracking he wired 10 bucks straight into my bank account. The cost of shipping the item back was 5.95 for a flat rate box and whatever tracking was at the time. HE(I meant to capitalize both letters) made a customer for life and if he wouldn't have closed his business because it was interfering too much with his home life I would still be buying stuff from him.

I NEVER did any more business or even thought of doing more business with the company that had me pay to ship the wrong thing back for them to send me the right item. It may be an even exchange in their eyes since we both had to pay shipping but in my eyes it was a load of

 

[Bizzy]

It was a load of BS. I would not have paid to ship the item back either. Instead, I would have let them know about the error like you did, but I would have told them to arrange for a call tag on their dime. If they wanted it back, they would have made the appropriate arrangements for pickup by UPS, FedEx, etc. If not, well....tough luck I guess.

Each person has their own set of buying standards. While one person may choose to give a company the opportunity to make things right, others may not. I don't see any reason to criticize a person if they choose to give a company only one chance, or vice-versa.

 

[SHO1]

I totally agree and would have done same. No way I'd pay to ship something back that I never ordered or was an incorrect that wasn't my fault.

 

[jmpSHO]

It was a load of BS. I would not have paid to ship the item back either. Instead, I would have let them know about the error like you did, but I would have told them to arrange for a call tag on their dime. If they wanted it back, they would have made the appropriate arrangements for pickup by UPS, FedEx, etc. If not, well....tough luck I guess.

Each person has their own set of buying standards. While one person may choose to give a company the opportunity to make things right, others may not. I don't see any reason to criticize a person if they choose to give a company only one chance, or vice-versa.

I think he deserves to be criticized if he criticizes a company I like and alot of people on here like and deal with on a regular basis. As soon as he posted this thread criticizing rockauto he put himself at risk of being criticized.

 

[Bizzy]

I think he deserves to be criticized if he criticizes a company I like and alot of people on here like and deal with on a regular basis. As soon as he posted this thread criticizing rockauto he put himself at risk of being criticized.

Who cares if other people like the company? He's entitled to his own opinion whether it's critical or a raving review. That's no reason to criticize someone. I like them too, never had a problem with them in the umpteen orders I've placed with them over the last however many years, but it's not my place to be critical of him if he doesn't share the same point of view.

 

[NEp8ntballer]

I totally agree and would have done same. No way I'd pay to ship something back that I never ordered or was an incorrect that wasn't my fault.

it was either send back what they gave me or spend more money to get it from somewhere else. to put it simply they had me by the balls. in the end it cost them more than the cost of shipping because I've told numerous people not to do business with i&isports.com I was trying to be nice and not name names but I'm still unhappy with how I was treated several years later.

 

[tompumped]

I spoke too soon, I will never order from them again. I recently ordered a hub and bearing 520100, they shipped 521000 instead, and I also ordered a tps th45, and they sent ax57 instead. I never had a problem until now, this was twice in one order from two seperate locations.