Jedi
LTI student
As I promised their customer service rep, I'm letting a few hundred of my friends know what's gone on...please bear in mind that this is the first time I have dealt with this company...
I ordered a CV halfshaft for my SHO wednesday evening, admittedly late in the evening, and paid almost $50 for overnight shipping. I did read their statements regarding allowing "24 hours for the order to be processed", which is reasonable, would have taken us to friday morning to be shipped out. Called to confirm my order and was told the part would be at my home saturday afternoon at the latest. I presumed since both the USPS and FedEx were both running Saturday this would not be a problem.
Saturday evening arrives and no part. Tried to call their customer service line, they are closed. Call Sunday morning, and when I explained that I had paid for overnight (1 Day) shipping the CSR was, to say the least, clueless. After asking to be transferred to a supervisor, and having to go through this again, I was told by this alleged supervisor "we didn't break the car..." (Well, NO S***!) I was promised delivery would be today (5/26) and that I would have refund in the difference in shipping costs (1 day express versus 3-5 day express)
Today, no part arrives, and I find that the wrong part was sent to fedex (according to rockauto's website) and that the proper part was picked up and is now in transit. In the meantime, my card has now been hit twice for this part, which in my mind is now two days overdue. This also leaves my account overdrawn for the time being. I was also told that this process (whatever is going on) was discussed with me at 2 this afternoon, which frankly is news to me...
Going to close with I am sure some of you have dealt with them before and have had a good experience with them, and if so, great! Just sharing my not so good experience with them, and wishing I was sharing the opposite...
I ordered a CV halfshaft for my SHO wednesday evening, admittedly late in the evening, and paid almost $50 for overnight shipping. I did read their statements regarding allowing "24 hours for the order to be processed", which is reasonable, would have taken us to friday morning to be shipped out. Called to confirm my order and was told the part would be at my home saturday afternoon at the latest. I presumed since both the USPS and FedEx were both running Saturday this would not be a problem.
Saturday evening arrives and no part. Tried to call their customer service line, they are closed. Call Sunday morning, and when I explained that I had paid for overnight (1 Day) shipping the CSR was, to say the least, clueless. After asking to be transferred to a supervisor, and having to go through this again, I was told by this alleged supervisor "we didn't break the car..." (Well, NO S***!) I was promised delivery would be today (5/26) and that I would have refund in the difference in shipping costs (1 day express versus 3-5 day express)
Today, no part arrives, and I find that the wrong part was sent to fedex (according to rockauto's website) and that the proper part was picked up and is now in transit. In the meantime, my card has now been hit twice for this part, which in my mind is now two days overdue. This also leaves my account overdrawn for the time being. I was also told that this process (whatever is going on) was discussed with me at 2 this afternoon, which frankly is news to me...
Going to close with I am sure some of you have dealt with them before and have had a good experience with them, and if so, great! Just sharing my not so good experience with them, and wishing I was sharing the opposite...
