Rock Auto did it to me AGAIN!
- Thread starter Majestic
- Start date
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I use Summit Racing... no issues yet.
At this point I'd use Autozone before Crock Auto. The really fun part is I had to go to O'Reilly to get rotors because I had to beat the original rotor with a sledge hammer to get it off. They had no pads so I put the rotor on and left the original brake pads on. I ordered some new pads from Ford. Now I get to do this all again in a few days because Crock Auto sent the wrong parts. And want ME to pay to ship their mistake back.
Sad, tbh I used to have that issue all the time with local auto parts places. They swore it would fit, get the core off the car, doesn't match.
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I use rockauto to find part numbers
luigisho
SHO Member
I use shoforum to find part numbers and a few other places before I order anything. I got burned enough to know there are enough errors in parts systems to get the wrong one sent. It take a few times to get mad enough to pay a few extra $ to go local. At least the return and, if you have a correctable part number issue, it can get into the system and shipped out from hubs quickly.
Been there done that x 100 Majestic. I feel your pain and try to advise others accordingly. It's the shipping back PITA and extra wait time that changed my behavior.
Been there done that x 100 Majestic. I feel your pain and try to advise others accordingly. It's the shipping back PITA and extra wait time that changed my behavior.
Like I said, I must be stupid. I just wanted a "kit" that had rotors and pads. Seemed simple enough, and the price was right. I had sworn them off before but figured they couldn't possibly screw up something as simple as rotors and pads.
Wrong. I will NEVER order anything from them again. Just a complete garbage company. No customer support # and F You if they were wrong. You get to ship the wrong parts back on your dime. Never, ever, ever, ever order anything from Crock Auto.
That and their shipping prices are outrageous.
They really shouldn't be allowed to be a sponsor on here. The last time they messed up they at least covered my shipping back for the beat-assed battery they sent me.
I really have to send pictures of parts that clearly don't fit to get a refund minus shipping? Really?
I really have to send pictures of parts that clearly don't fit to get a refund minus shipping? Really?
luigisho
SHO Member
I remember when they had a customer service phone number years ago. That went away for a reason. I can only imagine the time they spent on the phones.
It is fine if you know exactly the part number (and they ship that correctly). So I never say never as their available selection is broader than most chain stores but nah, 95% I go to the local place with a face to face person to explain stuff when things go sideways. Or to Shosource as they get the correct parts. Never had an issue with them and support the SHO focused folks.
It is fine if you know exactly the part number (and they ship that correctly). So I never say never as their available selection is broader than most chain stores but nah, 95% I go to the local place with a face to face person to explain stuff when things go sideways. Or to Shosource as they get the correct parts. Never had an issue with them and support the SHO focused folks.
Ta2dResqr
SHO Member
Honestly, I have gone to Amazon more often lately. Never had an issue with RockAuto but, Amazon is free shipping, free returns, and cheaper. Just ordered a cam sensor for the wife's car last week. Half the price and when the Chinese part I ordered showed up, I opened the box to find a Siemens sensor branded Kia/Hyundai. OEM sensor for $12.99.
"Report a problem with this order?" Yes
"What is the issue?" Doesn't even sort of fit
"What doesn't fit?" Everything
"Did you try to install the part(s)?" Kind of
"So they are now used?" No
"What do you mean by no?" I noticed the rotor was too small as soon as I put it on the hub
"What about the pads?" They aren't even close to correct, never attempted to install them
"We'll need to have you contest each part of the order" I ordered a kit
"They might need to be returned to different locations in separate boxes" They came in a kit in a single box
"Do the parts have the number on the box that you ordered?" Yes
"Are they engraved in platinum on the parts themselves?" What?
"We can send you a label which will cost you roughly $50 to send these 5 boxes back, cool?" No
"Were you really dumb enough to order with us again after that battery fiasco?" Evidently
"Haha! Good luck" I hate you
"What is the issue?" Doesn't even sort of fit
"What doesn't fit?" Everything
"Did you try to install the part(s)?" Kind of
"So they are now used?" No
"What do you mean by no?" I noticed the rotor was too small as soon as I put it on the hub
"What about the pads?" They aren't even close to correct, never attempted to install them
"We'll need to have you contest each part of the order" I ordered a kit
"They might need to be returned to different locations in separate boxes" They came in a kit in a single box
"Do the parts have the number on the box that you ordered?" Yes
"Are they engraved in platinum on the parts themselves?" What?
"We can send you a label which will cost you roughly $50 to send these 5 boxes back, cool?" No
"Were you really dumb enough to order with us again after that battery fiasco?" Evidently
"Haha! Good luck" I hate you
Face => Palm
Gold.
Sounds like you got a crap customer service rep. You might do well to ask for a supervisor. If you ordered the correct part number and that's not what arrived in the box, the error is on them and they should eat the shipping cost for the return.
Haha! No such thing exists.
My guess, and it's just a guess, is that their system does not know the difference in the brake system between 2010-2012 SHOs and 2013+ and sent me parts intended for the earlier models. Don't care. I will not step on that rake again.
luigisho
SHO Member
That or just a difference between the regular taurus of same model year. Been fighting part number wars for SHOs vs regular taurus since the SHO submodel came out forever ago
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