Ok, Ok. Does everyone have it out of their systems now?
Good. This thread is really going nowhere, and is only serving as a bash-session.
The intent of this area is to bring to someone's attention a good or bad vendor service experience.
I tried keeping you guys focused on current affairs, but it keeps coming back to old stuff (& stuff that's not even related to our cars - GTP?).
Chris, I think you've made your experiences known. I don't think anyone's vague on the fact that you're not happy with SS with your recent purchase.
Mark, I think it's a valid point about SZ, but people do forget sometimes. It happens. I'm sure Tom wasn't bashing SZ, just saying he didn't remember hearing about it per se.
I don't think there's any point in further past-bashing ANY shop. A complaint was made, Tom has been gracious enough to address it publicly, has asked for some understanding, and quite honestly hasn't been given a chance to turn things around yet. It takes time folks, and mistakes are still going to happen. One suggestion to Tom might be to say to a customer asking on the delivery of a backordered part, "..well the shop SAYS I'll have them tomorrow, but until I have them in my hands, I can't give you a firm date. When they come in (or ship, or whatever), I'll give you a call."
Also guys, perhaps a Poll Question about "Have you had a good, bad, or neutral experience with SHO Shop in the past year" would be a better way to gauge a number of people's experiences without going off the deep end.
In any case, this particular thread is closed to further rant. If you have a different NEW experience with SHO Shop, please feel free to post it here. Thanks.