Racer X
SHO Pilot, Retired
About 2 1/2 years ago, I ordered a Dynomax Catback Exhaust System for my 92MTX from Summit Racing, and couldn't have been happier with it or it's performance.
Until the mufflers rotted out.
Of course, I was all like, "Oh, that's ok, lifetime warranty on the mufflers, no biggie." So I called and explained, and the guy on the phone was like just the mufflers were warranted (which I knew already), so I sent them back for my warranty exchange.
So Monday I call for a status update, and the girl at the other end tells me, "well, those are special order now..."
Uh oh, here it comes...
"...so we don't have them in stock."
:shakehead
So I ask how long would it take to get them to me, and she says "it might be some time... at least 2 weeks..."
:shakehead :shakehead :shakehead
Of course now I'm all salty, knowing that the only reason why my car won't be ready registration and inspection by next weekend is because I now have no mufflers. The only reason, in fact. EVERYTHING else on the car is done.
Well, except for paint... but w/e.
So I got this email today telling me that since they couldn't send me new mufflers in a reasonable amount of time, they're gonna send me an entire brand new catback system!!
So, in short, Summit = Win.
Until the mufflers rotted out.
Of course, I was all like, "Oh, that's ok, lifetime warranty on the mufflers, no biggie." So I called and explained, and the guy on the phone was like just the mufflers were warranted (which I knew already), so I sent them back for my warranty exchange.
So Monday I call for a status update, and the girl at the other end tells me, "well, those are special order now..."
Uh oh, here it comes...
"...so we don't have them in stock."
:shakehead
So I ask how long would it take to get them to me, and she says "it might be some time... at least 2 weeks..."
:shakehead :shakehead :shakehead
Of course now I'm all salty, knowing that the only reason why my car won't be ready registration and inspection by next weekend is because I now have no mufflers. The only reason, in fact. EVERYTHING else on the car is done.
Well, except for paint... but w/e.
So I got this email today telling me that since they couldn't send me new mufflers in a reasonable amount of time, they're gonna send me an entire brand new catback system!!
So, in short, Summit = Win.