steevil
New Member
First, I would like to say my experience with the SHO SHop was several years ago. Hopefully in that time they have changed some of thier policies.
I ordered the SHO shop lowering springs. The individual I spoke to said they were in stock and they would ship that day.
A week passed and still no springs..not unusual as I do live in Canada and it seems reasonable that it might take a while.
Two weeks passed and I called them back. The individual I spoke to told me that the springs are sub-contracted and that they were awaiting a new shipment. He told me the facility was mere blocks away and that he would expidite them that day.
In the meantime, my credit card statement had arrived with the Sho Shop already having submitted a charge.
Phone tag continued for some time. After 3 months, I called my credit card company to charge back the springs that I had still not recieved.
The SHO shop called me within 2 days to enquire about the chargeback. I related my story to the individual on the phone and he was appologetic but told me there would be a 20% re-stocking fee.
Ridiculous. A 20% re-stocking fee on an item I never recieved.
The springs arrived a month later. I called my credit company to re-enstate the charge ( the honest thing to do).
I called the SHO Shop and informed them they had essentially sent me the springs for free but that I would be informing my credit card company that I had indeed recieved my merchandise and that they should re-enstate the charge.
I am very pleased with the springs (no longer offered by the SHO shop unfortunatly). They dropped the car 3" and handled wonderfully.
I will not longer buy from the SHO shop due to this incident. They have many great products and recieved many positive write-ups in SUperFord magazine but this harrowing incident soured my experience with them.
I realize this topic has been beat to death and that they are a small company, but the dis-honesty is what worried me the most. If the individual had told me that there was no stock and it may be a while, I would have been satisfied and waited (albeit impatiently).
4 months to lie to somebody is unreasonable. In real life there are many white lies but stonewalling me for 4 months when the truth would have put me at bay is unacceptable.
http://www.shoshop.com/
Buyer beware indeed
<small>[ August 24, 2002, 02:42 PM: Message edited by: steevil ]</small>
I ordered the SHO shop lowering springs. The individual I spoke to said they were in stock and they would ship that day.
A week passed and still no springs..not unusual as I do live in Canada and it seems reasonable that it might take a while.
Two weeks passed and I called them back. The individual I spoke to told me that the springs are sub-contracted and that they were awaiting a new shipment. He told me the facility was mere blocks away and that he would expidite them that day.
In the meantime, my credit card statement had arrived with the Sho Shop already having submitted a charge.
Phone tag continued for some time. After 3 months, I called my credit card company to charge back the springs that I had still not recieved.
The SHO shop called me within 2 days to enquire about the chargeback. I related my story to the individual on the phone and he was appologetic but told me there would be a 20% re-stocking fee.
Ridiculous. A 20% re-stocking fee on an item I never recieved.
The springs arrived a month later. I called my credit company to re-enstate the charge ( the honest thing to do).
I called the SHO Shop and informed them they had essentially sent me the springs for free but that I would be informing my credit card company that I had indeed recieved my merchandise and that they should re-enstate the charge.
I am very pleased with the springs (no longer offered by the SHO shop unfortunatly). They dropped the car 3" and handled wonderfully.
I will not longer buy from the SHO shop due to this incident. They have many great products and recieved many positive write-ups in SUperFord magazine but this harrowing incident soured my experience with them.
I realize this topic has been beat to death and that they are a small company, but the dis-honesty is what worried me the most. If the individual had told me that there was no stock and it may be a while, I would have been satisfied and waited (albeit impatiently).
4 months to lie to somebody is unreasonable. In real life there are many white lies but stonewalling me for 4 months when the truth would have put me at bay is unacceptable.
http://www.shoshop.com/
Buyer beware indeed
<small>[ August 24, 2002, 02:42 PM: Message edited by: steevil ]</small>
