RCM, very good service, at first. I ordered all my parts and they got to me quickly. A++ there.
BUT! When I contacted Russ again, same e-mail, 3 times now, he has not gotten back to me, and it's been 2 weeks now since my order. The parts of fine, but I need to return one of them for something else. He's not losing money, so not sure why he wouldn't answer me
Hi Nick,
I just re-read the transaction history and have all of the emails, from four different email addresses of yours.
You first emailed 6-9-08 asking how to order new 3.4L tools and a service manual CD.
A response was sent 6-9-08 answering your questions and asking exactly which tools you needed.
You emailed late 6-9-08 that you needed "cam tools".
A response was sent early 6-10-08 asking whether you needed valve adjustment tools or cam position tools.
You emailed 6-10-08 that you needed cam position tools.
I sent an invoice to you 6-10-08 for 3.4L cam position tools and an original service manual CD.
You paid the invoice late 6-10-08.
A shipping notification was emailed early 6-11-08 to the email address you used for the payment.
Your order was shipped 6-11-08 and it was delivered to you Friday 6-13-08.
After the weekend, you emailed Monday 6-16-08 at 9:47PM asking what the return policy is.
A response was sent to 6-17-08 at 5:24AM explaining that we don't make a habit of accepting returns on CDs or DVDs that can be duplicated or on tools that can just be used and sent back.
You emailed a second time from another email address 6-18-08, again asking how to go about returning the order. You never mentioned that you needed something different.
It's been 10 days since you actually placed the order, you emailed once after placing the order and received a response very early the next morning...but you made it sound as if you've been completely ignored for two weeks.
You emailed a second time, asked essentially the same question, and less than two days later you decided to post inaccurate negative feedback on a public forum.
I've loaned out tools many, many times and have loaned out and given away service publications many, many times.
Within the past two weeks I've offered to loan out tool sets twice (loan, not rent) to people I don't even know at all, and I've already discussed with Beth how to go about setting up a tool loan program of some sort.
Asking to purchase something, then placing an order and accepting delivery is something else.
Maybe you ordered the wrong things...even after going back and forth several times with me first. You haven't said that.
Maybe you needed the use of some things that you couldn't really justify purchasing...in that case you should have just asked first. Let someone be willing to help you if they are so inclined. Instead, at this point I feel like I'm being manipulated.
If you have a legitimate reason to need to return something, email me and explain yourself. In my opinion, publicly posting something so inaccurate and misleading is out of line.
