Ford Policy

[Tdmsu]

I have a 2o10 SHO with 98k miles on it. Recently I noticed it started burning oil and had the oil changed. That only made it worse and changed the blue smoke to white. I went to the dealer and had them look at it...

They kept it overnight and called the next afternoon saying the front turbo bearing is worn out, and they would ask Ford if the 100k warranty would cover it. They called back the next day and said that Ford wanted more photos of the car taken apart more before they would approve the repair. The catch: if Ford rejected the repair, I was out $600. I told them to go ahead, since the service rep said he was sure they would cover it.

They called back the next day and said that Ford needed still more photos and the catalytic converter was also full of oil. They called back the next day and said Ford still had not decided yet. This went on for seven days. on the eighth day, they called and said Ford approved the repairs. I was very happy to only pay the deductible. Later that day, they called and said the other turbo is now worn out and they have to start the whole process with Ford over again. On the ninth day, they called and said the second turbo repair is approved, but a tie rod broke when the mechanic was getting at the turbo, and I had to pay for that. They also said I needed four tires and a brake job, but I suspect that they were trying to get more money after such an expensive warranty repair.

So, I paid about $300 for maybe $4000 worth of repairs, and I'm happy about that, but here is my question:
Has anyone ever heard of a Ford policy that requires so many photos that it takes nine days total for these repairs?

 

[krewat]

Subscribed. Did they do the second turbo, requiring another deductible?

 

[Tdmsu]

Nope. They approved and replaced the second turbo under warranty.
I am glad that I got both turbos and the catalytic converter replaced for only the deductible. I had to pay for the tie rod, but that was nothing compared to all the engine work.

 

[krewat]

Cool. I have nothing further. I've never heard of Ford requiring pictures of anything, but that's under normal warranty periods. Usually, they go on the tech's diagnosis.

 

[rubydist]

yes, there are a lot of possible warranty claims where the factory requires photos before they will approve. the process your dealer put you through was just about right.

however, if the mechanic broke the tie rod while getting to the turbo, that is his problem rather than yours, and you should not have had to pay for it.

 

[Tdmsu]

They claimed the tie rod was worn out and that is why it broke.


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