Nah you got it all wrong bro. Tuning is 50% sorcery, 40% voodoo, and 10% manna. Mere mortals would perish from looking directly at a tune with untrained eyes, much like peering inside the Ark of the Covenant. They're protecting us all. That's why every tuner's website claims to be the best in the universe, because all the lesser tuners are dead! Lmao could you imagine 30 years ago paying someone to tune your car and them slapping a padlock on your distributor cap, or welding your jets in place?
Anyway, OP make sure you're using their usb cable (or probably just something more than a phone charger cable would suffice), make sure you're actually hitting record once you've got the gauges loaded on your device. Maybe hit the Comm tab in livelink and "Check Communication" before trying, because the software isn't smart enough to do that on its own. That's about all I got without more details or screenshots. I log with my livewire from time to time and I just follow the prompts for "I want to import a datalog from a device" and haven't had any real problems.
oh and your strategy should read as GHTUN with Gearhead, if it can't read your strategy then there may be a deeper problem. Welcome to the SCT support waiting room, they'll get to you in a couple weeks MAYBE. Then they'll ask a dumb question or give some instructions totally unrelated to your problem then ghost you again.