Tx13shoPP
Member
Sorry for the novel in advance, any help is appericated!!! thanks
Any engineers here? i have a situation with my 13 taurus. 8/1 it was towed in to a dealer not of my choice but its the only place roadside assistance would take it and i understand the reasoning. Number #3 injector and spark plug was replaced due to the poor running condition and cel codes of such. Drove for a week (roughly 100 miles) to make sure it wasn't just leftover residue or maybe the tech was alittle messy. And i visibly looked like **** for a leak and could not find one, but could smell fuel. I took it into the every dealer and techs nightmare THE RECHECK. or PRO's as i like to call them. (previous repair order) They had vehicle for 3 days and claimed no visible leak or smell and deemed safe to drive per Shop Foreman. Wifers and I went out to dinner since it was Friday night got home and after about 30minutes from being home took out the trash, opened door to the garage and the fuel smell slapped me in the face. Saturday i contacted Ford Corp. and they created a case number for my issue and i was referred to a regional Customer Service Manager in my area who handles problems like this and was told monday i would be contacted by someone. So Sunday i changed the oil and did a little test, i got it nice and warm let it idle for 15 minutes in driveway after oil. Placed car in garage and waited 20 minutes, asked wifers to go check and see if she could smell anything and not to my surprise it was yes. Went out an hour later and still there. The smell is gone by the morning. I was called Monday by my regional service person and she suggested i take it to a dealership of my choice in hopes they could do better. Now its been a week (monday-monday) and i just got a call saying the samething from my service adviser and this dealership has claimed to do a fuel system pressure test and an injector test and of course a visual test. They advised me they would keep it another day and check it out. I have been nice and understanding this whole time and kind of at my wits end. I am ready to get rid of this car and get something else. I am just angry that i am at this point i should not have to want a new car because of this issue. (its a 13 with 33,000miles on it and i only owe 16 thousand) I really don't want to start over on something else. My wife and I are expecting our first child by October 1st and i really do not have the energy or time or will to stress over this as i am already stressed about all the things that involve becoming a parent. I am not crazy and neither is my wife, it has a problem! I feel the leak is under the intake somewhere, (being direct injected they are all under there and you have to pull it to get it them but you already knew that probably) like at the injector or on one of the fuel line connections. I should i demand/suggest they pull intake and check/redo everything the other deal did? I feel like i am backed into a corner here........
And the icing on the cake this is all under warranty.
Any engineers here? i have a situation with my 13 taurus. 8/1 it was towed in to a dealer not of my choice but its the only place roadside assistance would take it and i understand the reasoning. Number #3 injector and spark plug was replaced due to the poor running condition and cel codes of such. Drove for a week (roughly 100 miles) to make sure it wasn't just leftover residue or maybe the tech was alittle messy. And i visibly looked like **** for a leak and could not find one, but could smell fuel. I took it into the every dealer and techs nightmare THE RECHECK. or PRO's as i like to call them. (previous repair order) They had vehicle for 3 days and claimed no visible leak or smell and deemed safe to drive per Shop Foreman. Wifers and I went out to dinner since it was Friday night got home and after about 30minutes from being home took out the trash, opened door to the garage and the fuel smell slapped me in the face. Saturday i contacted Ford Corp. and they created a case number for my issue and i was referred to a regional Customer Service Manager in my area who handles problems like this and was told monday i would be contacted by someone. So Sunday i changed the oil and did a little test, i got it nice and warm let it idle for 15 minutes in driveway after oil. Placed car in garage and waited 20 minutes, asked wifers to go check and see if she could smell anything and not to my surprise it was yes. Went out an hour later and still there. The smell is gone by the morning. I was called Monday by my regional service person and she suggested i take it to a dealership of my choice in hopes they could do better. Now its been a week (monday-monday) and i just got a call saying the samething from my service adviser and this dealership has claimed to do a fuel system pressure test and an injector test and of course a visual test. They advised me they would keep it another day and check it out. I have been nice and understanding this whole time and kind of at my wits end. I am ready to get rid of this car and get something else. I am just angry that i am at this point i should not have to want a new car because of this issue. (its a 13 with 33,000miles on it and i only owe 16 thousand) I really don't want to start over on something else. My wife and I are expecting our first child by October 1st and i really do not have the energy or time or will to stress over this as i am already stressed about all the things that involve becoming a parent. I am not crazy and neither is my wife, it has a problem! I feel the leak is under the intake somewhere, (being direct injected they are all under there and you have to pull it to get it them but you already knew that probably) like at the injector or on one of the fuel line connections. I should i demand/suggest they pull intake and check/redo everything the other deal did? I feel like i am backed into a corner here........
And the icing on the cake this is all under warranty.