Broken subframe bushing, how do I get Ford to perform recall?

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BrentinKC

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Mornin' gents.
The P/S rear subframe bolt sheared off on my 90 mtx the other day. I pulled the carpets up, recall 98s36 has not been performed. I've performed the ford genuine service VIN checker, which told me I had no recalls on my VIN. I called Ford this morning, the asshats they put in front of computers to keep the chairs in place weren't much help. "I'm not seeing any open recalls for this car sir!"
I read he recall to them verbatim. They acted as if they'd never heard of it.
So....
Where do I go from here?
And yes, I've tried searching this forum for the answers, and I've contacted certain of you privately, but I'm at my wit's end and I'd just like to have a few clues. Know what I'm sayin?
 

SHORANGERBIRD

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-first, see if your car is truly from one of the affected states. the recall only affected cars sold in 25 states. yours could be one from the non affected states. that being said, you live in Mo., which is an affected state, read the following:

To monitor the effectiveness of regional programs, it is important that:

any vehicle with the same concern or operated in the same conditions as the affected vehicles be identified and
any affected vehicle listed in OASIS, presented for service to a dealer outside the geographic area covered by the Safety Program, be serviced under the terms of the program.
If a vehicle, not listed in OASIS, with the same concern or operated in the same conditions as affected vehicles listed in OASIS is presented for service, it is important that dealers obtain as much information about the vehicle as possible. Dealers are to call 1-800-000-0000 and provide Ford Motor Company with a description of the concern, VIN, model year and mileage. In appropriate situations, where the customer is willing to cooperate with the dealer in providing the required information and has agreed to provide the affected parts for possible inspection by the Company, the dealer will receive approval and will be reimbursed for performing the repair upon submission of the claim.

If an affected vehicle is presented to a dealer outside the geographic area covered by the program and if the vehicle is listed in OASIS, the dealer should perform the repair and submit the claim for reimbursement as prescribed in the program bulletin.

You need to get your dealer to get all of the required info and call the above number. do NOT call it yourself. that will only delay things. they normally will only talk to listed dealer personnel. hope that helps.....
 

93rev2sev

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You don't.

Oasis is the end of the line. If it says the recall has been performed or that it's not eligible, then you will have to file a complaint with the NHTSA, wait six weeks, yada yada yada.

The recall takes less than an hour per side. If you were nearby, I'd be happy to perform it for you and toss the old platenuts and bolts onto the service managers desk at Village(idiot) Ford...along with the stamped platenuts from several other recalled cars.

See, sevice managers look for OLD(still open)recalls and close them without ever even seeing the car...just so they hit their monthly numbers.

For example...

Service manager looking through recalls....

"oh, here's one...a 98s36 that's 8 years old...that car will never show up...I'm closing the recall and billing Ford for the work that I didn't do".

I hate Ford Dealers. Because of this exact same situation happening to me, I will never step foot in another Ford dealer with the intention of buying a car. EVAR! NEVER!
 

SHORANGERBIRD

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-my above reply is straight from Ford off of the recall 98s36. that should straighten everything out with out having to go to NHTSA....
 

BrentinKC

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what is your VIN #? I will look it up in OASIS

1FACP54Y1LA250101

This may sound like a bit of a noob question, but is there a way I can figure out what state it was originally sold and registered in w/o purchasing a carfax report?

Thanks to all of you for the responses.
 

firstgen89sho

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Errors
VIN OUTSIDE OF SUPPORTED 10 MODEL YEAR RANGE
ALL APPLICABLE FIELD SERVICE ACTIONS WILL DISPLAY

ARN MESSAGES
OUTSTANDING FIELD SERVICE ACTIONS
NO CAMPAIGN MESSAGE(S) FOUND
EXTENDED COVERAGES
NO ESP INFORMATION AVAILABLE
 

BrentinKC

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Errors
VIN OUTSIDE OF SUPPORTED 10 MODEL YEAR RANGE
ALL APPLICABLE FIELD SERVICE ACTIONS WILL DISPLAY

ARN MESSAGES
OUTSTANDING FIELD SERVICE ACTIONS
NO CAMPAIGN MESSAGE(S) FOUND
EXTENDED COVERAGES
NO ESP INFORMATION AVAILABLE

Thank you for that. Is it possible that I have the VIN incorrect? I know it's a '90.
 

Storm-Chaser

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If the recall was "claimed" by a dealer (ie. the dealer submitted a claim for warranty reimbursement) - regardless of whether the recall was actually done or not - the (800) number will be able to tell you. At that point you should request the information for dealer that "claimed" the warranty repair. This should include the date the warranty repair was done, the Claim Number for the warranty service record, the Dealer's in-house Invoice number, even who the [then] owner was.

We'll start there . . . .


:burnout:
 

BrentinKC

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Actually I was never told that the recall had been performed, simply that there were no open recalls for my automobile. I've contacted a local guy who says he knows of a few people who've had the recall performed recently. Going to keep digging.

Update- Contacted a local ford dealership and actually found someone helpful. Informed me that his computer wouldn't go back that far and he'd need to speak with a manager, who would get back to me. Keep your fingers crossed.
 
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Storm-Chaser

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If you do a search using the recall program number (98S36), you'll find there is already considerable information on this recall, as well as problems others have had and how they've dealth with it.

My prior post with a link to the previous thread:


Yeah, I've now had three dealers tell me they cannot find any information on the recall (even though I even provided them the recall number - 98S36), and thus that they're not responsible for this recall. Well, maybe that little blurb from the NHTSA in the third paragraph will change their mind: :finger:




U.S. Department
of Transportation

National Highway
Traffic Safety
Administration



L.W. Camp, Director
Automotive Safety Office
Ford Motor Corporation
Fairlane Plaza South, Suite 400
330 Town Center Drive
Dearborn, MI 48126


Dear Mr Camp:

This acknowledges receipt of your Defect Information Report date December 15, 1998, and
subsequent information received by facsimile January 4, 1999, submitted in accordance with 49
CFR Part 573, "Defect and Noncompliance Reports." This recall involves 2,697,000 Ford Motor
Company (Ford) 1986 through 1995 Ford Taurus and Mercury Sable vehicles manufactured
from October 14, 1985,through June 27, 1995; and certain 1988 through 1994 Lincoln
Continental vehicles manufactured from November 4, 1987, through November 18, 1994. The
affected vehicles were sold, or currently registered, in Connecticut, Delaware, District of
Columbia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts,
Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, Ohio,
Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. The rear
lower subframe mount plate nut can experience stress corrosion cracking if subjected to long
term exposure to road salts which are used extensively in the above listed states. Detachment
of the body mounts at the rear corners of the subframe, which supports the engine and
transmission, would allow the rear corners of the subframe to drop. The assigned
identification number for this recall is 98V-323 (Ford Recall No. 98S36).


This recall was the subject of a Recall Query, RQ97-009, conducted by the Office of Defects
Investigation.

Ford is responsible for the remedy of these vehicles from this date forward, regardless of
vehicle age, mileage, or ownership.
You should know that the agency provides a listing of
safety recalls to the media at the end of each month. This recall will be part of that listing.

Quarterly Status Reports

As stated in Part 573.6, submission of the first six consecutive quarterly status reports is
required within one month after the close of the calendar quarter in which notification to
purchasers occurs.
As stated in in your report, owner notification was expected to begin
January 18, 1999.
Therefore, the first quarterly report will be due in this office by
April 30, 1999.

If you have any questions, please contact Mrs. Pat Wallace at (202) 366-5232 or fax at (202)
366-7882.


Sincerely,
/ S /
Jonathan D. White, Chief
Recall Analysis Division
Office of Defects Investigation
Safety Assurance​


The following are links to .pdf files of the original documents:


Defect and Noncompliance Notice(Part 573)

Recall Acknowledgement

Remedy Instructions and TSB


You should also reference my posts in the this thread as well


:burnout:
 

93rev2sev

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When I started to dig into this issue with my car, it turned out that the recall was "claimed" by a Ford Dealer in Texas.

Village Ford told me I would need to talk to them about it.

Yeah, I'll drive to Texas in my SHO that was sold in Ohio to have the recall "fixed" by a Ford dealer that probably has never even heard of this "rustbelt" recall.

Texas?!?! Gimme a flippin' brake.

To **** with Ford service. Do the work yourself...you will be much further ahead.
 

Storm-Chaser

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I had the same situation - a dealer in Massachusettes had claimed the warranty, yet the warranty repair had never been done.

I called the dealer's service department armed with the recall information I outlined above, and asked to speak to the Service Manager. I explained the situation, that the recall had not been done, and that they had claimed the warranty repair. After a few days of their researching their records, followed by a short discussion, they agreed to pay for the repair, once it was verified by a "local" dealer that the recall had not been done.

I took my SHO to a dealership in St. Louis, that verified the recall had not been done. I paid for the repair out-of-pocket, the St. Louis dealership faxed their paperwork and I mailed a "clean" hardcopy of the invoice. A week later I had a check for the full amount from the MA dealership.

It's simply a matter of **** forcing you to dot your "I"s and cross your "T"s -literally TWICE !

But first you need to verify whether the recall has been done or not - according to ****'s records, via the 800 number.


:burnout:
 

BrentinKC

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Update-
Finally heard back from my local ford dealer. Ford is claiming the recall work was performed on my car in '99. One look at the floorboard will tell you it's not been done. He claimed the lady at Ford would not give him the information of the dealership that claimed the work. I give up.
 

Storm-Chaser

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Call the 800 number yourself (800-392-3673).

Most dealers are simply going to check OASIS (Online Automotive Service Information System) and will give you the standard "there are no outstanding recalls on this vehicle", because **** dumps vehicles from their OASIS database once the vehicle is more than 10 years old. I would venture to guess this is all the service department did before calling you back.

The dealer is giving you the runaround, because if they do the required recall work, they will not get reimbursed for the warranty claim if it has actually been claimed. Given how many dealerships are hurting right now, they're not going to take that risk and will simply rely on OASIS. They're washing their hands of this and indirectly telling you to go away.


It's a shame we don't have a lawyer-type here, as this issue is just begging for a class action lawsuit to bring this widespread safety problem to the attention of the general public. Given how many forum members here are having or have had this problem - how many of the 2.6 million vehicles affected by this recall, are driving on the road every day in an unsafe condition?


:scared:
 

Mr Anonymous

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Don't give up.

As Keith said, it's a far more common problem that sadly most people just let go. Keep making calls and noise until you get results.
 

fusion1620

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I have a 90. What do I look for to see is this recall was done? Any other recalls to be aware of? Heard of maybe one other. Thanks....When I type in the vin via online ford, it says no outstanding recalls...
 
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