Livernois Customer Service Rocks

[ridered74]

So despite creeping up on 150K miles, last week I decided that now was a great time to put downpipes on my car. I ordered them from the website Tuesday night after drinking a few beers, got notification the next day that they shipped, and Thursday they showed up. I opened the box and discovered I had received catless instead of the catted ones that I had ordered. I emailed them pictures of them just to make sure I wasn't an idiot that didn't know the difference, and it turns out I was correct.

They answered my email within about half an hour and apologized profusely for the error. I had the correct ones the next day along with a return label for the wrong pipes. Awesome customer service.

So I immediately drove to an exhaust shop who told me they wanted no part of installing them. Saturday I went to a bigger place that advertised full exhaust work as well as performance exhaust, and after looking under the car they said I'd have to leave it 1 or 2 days and it would have to be "an open checkbook kind of thing".

I decided to do them myself and am planning on doing them this Friday night after I get off work. Has anybody had a shop do their downpipes, and if so, where exactly are you taking them? After doing a little further research, it doesn't look like that difficult a task if you have a lift and the proper tools.

 

[StealBlueSho]

So despite creeping up on 150K miles, last week I decided that now was a great time to put downpipes on my car. I ordered them from the website Tuesday night after drinking a few beers, got notification the next day that they shipped, and Thursday they showed up. I opened the box and discovered I had received catless instead of the catted ones that I had ordered. I emailed them pictures of them just to make sure I wasn't an idiot that didn't know the difference, and it turns out I was correct.

They answered my email within about half an hour and apologized profusely for the error. I had the correct ones the next day along with a return label for the wrong pipes. Awesome customer service.

So I immediately drove to an exhaust shop who told me they wanted no part of installing them. Saturday I went to a bigger place that advertised full exhaust work as well as performance exhaust, and after looking under the car they said I'd have to leave it 1 or 2 days and it would have to be "an open checkbook kind of thing".

I decided to do them myself and am planning on doing them this Friday night after I get off work. Has anybody had a shop do their downpipes, and if so, where exactly are you taking them? After doing a little further research, it doesn't look like that difficult a task if you have a lift and the proper tools.

First, if you dealt with Anthony, he is fantastic!! LMS has some good dudes over there.

Second, I had a shop put DPs on mine because the previous owner had an exhaust system welded to the side stock pipes so they cut the original flanges off that mate with the DPs..

Total costs was $225 out the door from the shop to install the DPs, weld new flanges onto the aftermarket exhaust, and needed gaskets along with bolts.

Most guys do it themselves.. breaker bar, socket set, universals, extensions, O2 sensor socket, and LOTS of PB Blaster.... air tools help if you have them...


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[ridered74]

First, if you dealt with Anthony, he is fantastic!! LMS has some good dudes over there.

Second, I had a shop put DPs on mine because the previous owner had an exhaust system welded to the side stock pipes so they cut the original flanges off that mate with the DPs..

Total costs was $225 out the door from the shop to install the DPs, weld new flanges onto the aftermarket exhaust, and needed gaskets along with bolts.

Most guys do it themselves.. breaker bar, socket set, universals, extensions, O2 sensor socket, and LOTS of PB Blaster.... air tools help if you have them...


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Anthony sent me the tune update, I sent it after hours and had it the next day along with a lengthy explanation of each tune and the link to download the update. Ethan was who I dealt with on the downpipes mix up. Both top notch.

I honestly would rather pay someone to do them, but both places I called said bring it in so we can look at it. First place I was in and out in 5 minutes, second place I had to sit in a waiting room for 45 minutes with another customer that was sneezing, coughing and snorting the entire time. I don't believe in 3rd times the charm.

I'm taking it to a buddy's house, he has air tools and I've got the determination. He'll have the added incentive of having to help me finish if I run into any issues, otherwise he's stuck with me all weekend. I arrive in my car, and I won't leave unless I'm in my car. LOL!

 

[StealBlueSho]

Anthony sent me the tune update, I sent it after hours and had it the next day along with a lengthy explanation of each tune and the link to download the update. Ethan was who I dealt with on the downpipes mix up. Both top notch.

I honestly would rather pay someone to do them, but both places I called said bring it in so we can look at it. First place I was in and out in 5 minutes, second place I had to sit in a waiting room for 45 minutes with another customer that was sneezing, coughing and snorting the entire time. I don't believe in 3rd times the charm.

I'm taking it to a buddy's house, he has air tools and I've got the determination. He'll have the added incentive of having to help me finish if I run into any issues, otherwise he's stuck with me all weekend. I arrive in my car, and I won't leave unless I'm in my car. LOL!

Word of advice, soak the bolts on both ends of the DPs with PB Blaster the night before. It will help!


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[mrhighcaliber]

Before you even get it on the hoist. Purchase some kroil, have a torch handy, some new gaskets for the dp to turbo as well as for the dp to exhaust. For the dp to exhaust u will want to use the woven antiseize impregnated style as opposed to the multi layer steels. You will also want 4 replacement nuts and bolts handy for the dp to exhaust flanges. Mine snapped while removing them with a torch at 100k miles. Also have new turbo to dp studs and nuts handy and maybe a stud remover. Took me 4.5hrs taking my time, wrapping my dp's, pounding out the old exhaust ****** studs, cleaning the gasket mating surfaces, etc. I ended up reusing my turbo fasteners but in hindsight would have definitely had new studs/nuts on hand just to be safe. They almost didn't make it. Hoist is almost mandatory.

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[ridered74]

Thanks for the advice!

I soaked all the bolts/nuts with pb blaster tonight and plan on doing it again tomorrow and Thursday to loosen them up as much as possible. I was planning on getting bolts and nuts for the dp to exhaust connection as I had seen that recommended in a couple threads I found when searching for info. Are the turbo to dp studs/nuts the same or are those different? I would really like to have everything I could possibly need and not use it rather than make even a single trip to the store, so any info is certainly appreciated.

 

[Livernois Motorsports]

We aim to provide the best we can, we appreciate that you understand that mix-ups happen.
We are glad that everything was able to be solved in a timely manner, once again, thank you for the kind words.
I will pass this along to Anthony as well!

 

[mrhighcaliber]

Thanks for the advice!

I soaked all the bolts/nuts with pb blaster tonight and plan on doing it again tomorrow and Thursday to loosen them up as much as possible. I was planning on getting bolts and nuts for the dp to exhaust connection as I had seen that recommended in a couple threads I found when searching for info. Are the turbo to dp studs/nuts the same or are those different? I would really like to have everything I could possibly need and not use it rather than make even a single trip to the store, so any info is certainly appreciated.

Those studs on the turbos are different. Not sure of the part numbers. You should be able to find them on rockauto or the ford motorcraft parts site.

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[limited02]

Livernois is awesome! I look forward to your feedback because this is the last mod I care to do.

 

[Livernois Motorsports]

Once again, thanks for the kind words, if there is anything we can do for you guys, let us know!

 

[OmaHahn]

LMS sucks! Go SSI! OK, look at my signature! Anthony is the best rep ever - LMS is very lucky to have him!

 

[ridered74]

Livernois is awesome! I look forward to your feedback because this is the last mod I care to do.

Well it took about 5.5 hours total. Jacked it up and put the rear tires on ramps, jack stands on the front. Could have been quicker, but put the front pipe on first only to realize the other one needs to go on first. Lots of PB blast, and the O2 sensors were probably the worst as far as breaking stuff loose.

The passenger side downpipe is a super tight fit. Pic below.

I still have stock exhaust, so the difference in sound isn't super obvious, but I would say definitely do it. The turbos kick in a bit quicker and you can feel the difference.

 

[ridered74]

I put my stock air box on a couple months ago when I was kicking around the idea of trading it in. Was too tired to put the CAI back on last night, but I'm going to do that today, should sound even better once I get that done. Here she is up in the air.

Picture too big to upload to forum.

 

[ridered74]

Livernois is awesome! I look forward to your feedback because this is the last mod I care to do.

After about a thousand miles now with the downpipes, what I would say is go ahead and get them. The car didn't get immediately faster after install, but I noticed the tires spinning a bit all the way up to 40. Tires had almost 45K on them and were in bad shape. Got new tires last week and it made the difference a bit more apparent.

As far as daily drivability goes, the biggest difference I've noticed is that it does not downshift nearly as often. Going up slight inclines or lightly accelerating, it stays in the same gear instead of downshifting. I have a stock exhaust still, so the sound really isn't a very noticeable change.

 

[limited02]

That's great news! Which octane tune are you running?

 

[ridered74]

I run 93 octane 90% of the time. The only time I run the 91 is when I use my giant eagle fuel perks because they only have 92 octane.