I'm talking more about getting completely unusable tunes and being told something is wrong with your car while literally every other single tuner on the platform is able to tune it just fine.
There's also lots of people that have shifting issues, mine on the base tune they sent felt like I was driving a manual with the clutch pressed halfway in. Dragy graph looks shows it. You can even go look at Lee's old dragy runs back when he used to use dragy, he's got the same jagged line on his and lots of other customers do too.
You can have whatever opinion you want of Matt and you can say whatever you want about him, as you have many many many times in the past. Nobody tries to silence you or stop you or threaten bodily harm on you. If there were 50 people like you all saying the same exact thing, it might hold some water.
I don't even care if people continue to use ortiz, if that's who they feel comfortable with that's who they should go with. Just like with the livernois issues a few years ago, people need to be made aware ahead of time so they don't waste crap tons of money trying to fix a non existant problem on their car when the fix is a 150 dollar tune away.
I don't even steer people that have dm'd me to use gearhead. I just tell them if they have exhausted all options with their tuner and the next step is paying someone to look at their car, try a different tuner first. Any tuner except the three letter one.
I'm just tired of seeing people driven away from the platform out of frustration and wasted money.
Just for the record, our base file uses 100% factory Ford OEM shift patterns. Nothing is changed on our tune we literally update the MAP sensor info, raise boost and spark slightly to see how the car reacts, and then send it to the customer.
If the car shifts awkwardly, then it's due to one of 3 issues:
1.) MAP Sensor installed in wrong spot or MAP sensor installed is incorrect based on tuning request form (will create other issues as well plus a CEL)
2.) Gearing is different from tune request form, or SCT value file is incorrect. Revision required.
3.) Previous tune wasn't removed from car prior to loading our tune, which left pieces of information from the old tune on the PCM and it's not following our commanded values. Return to stock tune then reload our tune.
Our tunes aren't canned tuned. Never have been in 15 years of service, and never will be. Every tune is validated and optimized for the specific end user, we don't do "one size fits all" tunes, we don't advertise that we do, but if all things on the car are good, the car will behave properly and datalogs will show it. If fuel trims are high, it's due to a leak or an undisclosed amount of ethanol that is throwing off AFR and the car is trimming to get back to value. It may not always be a boost leak, but the evidence of trimmed fuel to reach commanded values is there and it needs to be confirmed before we continue.
95% of the time, the issues we address based on a datalog end up being confirmed when a mechanical issue is found. Very rarely does it ever end up being a tune issue, but since most SHO tuners use what the industry refers to as a "bandaid" tune (the tune sees an issue and retards spark/timing to prevent damage and the customer is unaware until they go to the track and run 13s FBO).
Our philosophy has always been that we highlight the issue and correct it. Too many tuners send the "perfect" tune and if you have issues, it's on you to fix it. Rather than leave you scratching your head and on Facebook asking why your car has issues, we start conservative, highlight any issues before you're commanding full boost and high timing, and work with you to resolve them. If you choose not to, and you'd rather go to another tuner that can tune away the issue, that's completely up to you.
We have plenty of customers that were convinced to try another tuner when they had issues with ours, then came back when they weren't any better with the other tuner.
Are we 100% satisfaction with every customer? Definitely not. We tune thousands of cars a year and have 2 dozen dealers supporting local customers, and occasionally we encounter a vehicle that we just can't get right, but it's few and far between. Our satisfaction rate is very high, and our support never expires, so it's up to you if you want to continue to work with us to resolve any issues or jump ship and spend more money to achieve the same end result.
