I kind of agree with you strip.....
But that said, at what point does a vendor decline tuning support?
I would think any (& all) vendors wouldn't necessarily be obligated to remedy any issues to owners that happen to purchase the vehicle 2nd hand, and with their tune on it.
Regardless of how simple the fix may be (which in this case, I agree should/would be a relatively easy fix).
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As a contractor I can definitely relate to that point of view. But when my company makes a mistake we own it, regardless of how long it takes to surface, and regardless of the expense. The fact is that the fan enable point is lower than the thermostat, which is just plain wrong for a multitude of reasons.
Jman you might be able to go down to a 160° thermostat and get your heat back at idle, but in Ford's and my opinion there should be 20° difference between the thermostat and fan settings to keep the fans from being stuck on. So best bet would be to get a new tune file. I've been procrastinating ordering SCT's software. Once I have it I'd be willing to try to help you out but I'm sure I'll have to jump through some hacking hoops to get your tuner's file opened.
and travelling with the family.