New here and just looking for advise

[Veterantour3]

I have a 2010 Ford Taurus SHO...that I really enjoy. It began blowing white smoke while I was driving from Chattanooga to Little Rock, AR for a few schools. I had the vehicle towed to a Ford Dealership and they diagnosed that it was a turbo failure and that it also fouled my catalytic convertor (needed replacement). I paid for the repairs and less that 2000 miles later I take my vehicle in for a check engine light. I was told by the current FORD dealership that the car requires two turbos (one old, one new) and that my intake, oil, and showing low compression in cylinder #1. They advise I need a new engine, turbos, and steering gear (says it looks like the engine was dropped on it....which isn't the way to access the turbo according to the mechanic). He digs deeper and says that the oil filter isn't Ford brand (Motorcraft) and it looks like they didn't change my oil after the turbo was changed (believe this is policy). Called the first dealership and they admitted they didn't change the oil but my car should have failed immediately (with 75 miles) if it was their fault. Any idea how I should proceed? Is it policy and should it matter how long it was between the turbo swap? Thank you for anyone who responds.

 

[Johnbigdog]

As for "polocy" the workshop manual does not state to change the oil when replacing the turbo. There is a filter on the feed side of the oil suply line for the turbo.

For good practice, it's not a bad idea but it depends on how the turbo failed too. It sound like smoke would be the turbine seal failing puking oil into the exhaust. A seal failure may not have dumped contaminants in the oil. Remember that there is an oil filter to catch that stuff before it goes back to the engine.

If the oil is contaminated, this is drain back oil not filtered oil.

To understand what needs to occurs next is to determine root cause. What D.T.C. do you have and why do both turbo need to be replaced. What is the cause of the low compression and how low is it? Spec is as followes: the lowest cylinder must be 75% of the highest. So if the highest is 134 PSI, can't have one lower than 101 psi.

 

[Veterantour3]

View media item 309

 

[Veterantour3]

They don't note the compression. I have been told by other dealerships many things associated with the oil change policy post turbo failure. The person who replaced the first one....didn't tell me anything and his diagnosis consisted of

 

[Veterantour3]

A bill only without any notes. The bill had itemized charges but no diagnosis or turbo notes. No oil change and the parts replaced were turbo assembly, catalytic converter, and nuts/bolts .2800$. Mileage from dropoff to pickup didn't change either.,...so a test drive likely didn't happen .

 

[SHOdded]

How many miles on your SHO btw? Do you have a copy of the carfax for it?

Usually catalytic converter failures have been due to failing injectors that dump fuel into the exhaust. Low compression has many causes, including brken biston rings, cracked pistons, etc. The usual remedy being engine replacement.

If the turbo failed due to damage to the wheels, then metal pieces can indeed end up in the engine/oil. You would not know whether the screens on the pickup and return lines were damaged if an inspection was not done. No way to prove now whether the original failure was for such a reason, you dont have the part onhand.

If the current dealership will work with you, you can have them open a ticket directly with Ford, get a consultation with Ford engineers. Otherwise, call Ford National Customer Service yourself, and pursue your options with them. They can help you look deeper into the initial repair and current assessment.

 

[Veterantour3]

My SHO currently has 92970, the turbo was swapped out with the catalytic converter at 90990 (3 months ago). I used the car to drive back and forth to Little Rock, AR for work. I'll post the paperwork from the first place that changed the turbo/catalytic converter. I contacted Ford and they said that the dealership is privately owned and the issue must be resolved with them. They forwarded our conversation to the dealer . I asked the dealer for assistance and he advised that my only recourse was civil court. He said that the oil change for my turbo failure is policy but they won't assist bc my car should have failed sooner (50-75 miles) instead of just shy of 2000 .

 

[Veterantour3]

The Carfax shows oil changes and the work that was done by the last Ford dealership. The only other items are replacement of recalled or items .

 

[Veterantour3]

This is from the dealership that did the initial change .No service notes or anything .

 

[Veterantour3]

Better picture

 

[Veterantour3]

As for "polocy" the workshop manual does not state to change the oil when replacing the turbo. There is a filter on the feed side of the oil suply line for the turbo.

For good practice, it's not a bad idea but it depends on how the turbo failed too. It sound like smoke would be the turbine seal failing puking oil into the exhaust. A seal failure may not have dumped contaminants in the oil. Remember that there is an oil filter to catch that stuff before it goes back to the engine.

If the oil is contaminated, this is drain back oil not filtered oil.

To understand what needs to occurs next is to determine root cause. What D.T.C. do you have and why do both turbo need to be replaced. What is the cause of the low compression and how low is it? Spec is as followes: the lowest cylinder must be 75% of the highest. So if the highest is 134 PSI, can't have one lower than 101 psi.

Thank you. I only have the Chilton Manual for myself. Its states to change the oil and to replace coolant lost. I just don't know the Ford Policy. Thank you for your help.

 

[Johnbigdog]

Here is what I'm getting at. If the root cause failure was the replaced turbo there is a service part warranty.

If something else failed, sounds like you had bad luck.

If the oil was contaminated and cause both turbo failures you may be able to argue against the dealership that they didn't diagnose the root cause, just the result of the cause.

You need some solid info from the dealership.

 

[Veterantour3]

Dealership that installed the turbo said that they don't have any repair notes and only a bill. They said that they would not be able to help me and when asked what else I could do or if they would offer any assistance, they said no, nothing else . They said that I would have to take them to court because the failure didn't happen within 50-75 of me leaving the dealership .

 

[Bronco2fan]

Was this a an authorized Ford service center? If so I call BS on them. They do paperwork for everything. ****, they do paperwork when they don't do warranty work just to say why they won't do it. Did you get a copy of the bill? It should show everything that was done too. All dealerships are privately owned, Ford just supplies the vehicles. I've never seen a dealership that the manufactory owned.

Sounds like you need to really research what was done and required, then call Ford again and file a complaint with the BBB.

 

[Johnbigdog]

Was this a an authorized Ford service center? If so I call BS on them. They do paperwork for everything. ****, they do paperwork when they don't do warranty work just to say why they won't do it. Did you get a copy of the bill? It should show everything that was done too. All dealerships are privately owned, Ford just supplies the vehicles. I've never seen a dealership that the manufactory owned.

Sounds like you need to really research what was done and required, then call Ford again and file a complaint with the BBB.

Pictured above. The diag listed was "completed diag" which for a ford dealership is sadly laughable...

 

[Veterantour3]

Was this a an authorized Ford service center? If so I call BS on them. They do paperwork for everything. ****, they do paperwork when they don't do warranty work just to say why they won't do it. Did you get a copy of the bill? It should show everything that was done too. All dealerships are privately owned, Ford just supplies the vehicles. I've never seen a dealership that the manufactory owned.

Sounds like you need to really research what was done and required, then call Ford again and file a complaint with the BBB.

Yessir. It's a real Ford service center/dealership. They have no written records (just that bill that has diag as a line charge) and my in going mileage is the same as outgoing.

 

[Veterantour3]

After consulting friends in the insurance business and some Ford techs....I have been advised by them to go to the BBB and to put my story out there to see what the groups g belong to think of it. So IAVA and some other vet groups I belong to. I tried to get any answers I could from the first dealership but the only recourse they advised for me was me taking them to court......this is complete bs .I don't want to do that, I'd rather they diagnosed the turbo issue and fixed the car and I don't rather spend time with my newborn but this is life I guess. One person says to blow up the dealerships page and another says take it to court because I've exhausted all other routes.

Anyone else got a better plan of action.,..I'd rather do anything else . I don't like attention and I just want my car back .

 

[SHOdded]

Sometimes you have to take them to the cleaners ... How far up the management chain have you been able to talk to?

 

[Veterantour3]

Service manager, he said that he already talked it over with the CEO of this dealership and she agrees with whatever is said. The owner of the business (CEOs father) isn't able to be reached because he is retired (service managers words) .

 

[SHOdded]

Wow what a runaround. Lawyer up.