Big THANKS to RCM Automotive

[TYSHO]

I purchased a set of Accels wires, sending a note that if they were not in stock that I would send extra money for a set of wires that were ready to ship because I needed these by weeks end for a customers SHO. I received a quick reply [not even 30 minutes] from Mark, and the wires were shipped out the next day [paid late afternoon Tuesday] via Priority Mail and came in this afternoon.

Once again, RCM has came through and shipped out my parts very fast and were quick to reply in email. I don't know how many times I have ordered from them, but I've always had Mark reply in my emails and my orders were sent very quickly.

Thank You RCM Automotive.

 

[SHOspazz92]

I purchased a set of Accels wires, sending a note that if they were not in stock that I would send extra money for a set of wires that were ready to ship because I needed these by weeks end for a customers SHO. I received a quick reply [not even 30 minutes] from Mark, and the wires were shipped out the next day [paid late afternoon Tuesday] via Priority Mail and came in this afternoon.

Once again, RCM has came through and shipped out my parts very fast and were quick to reply in email. I don't know how many times I have ordered from them, but I've always had Mark reply in my emails and my orders were sent very quickly.

Thank You RCM Automotive.

It seems they are Selective to what customers they give a care about.

-Sam

 

[TYSHO]

It seems they are Selective to what customers they give a care about.

-Sam

LOL

I highly doubt that, it's been over two years since I last ordered from them to my knowledge. I don't know what would make me special to receive my parts in great fashion, than anyone else.

I think a lot of the problems brought up with RCM are from customers who do not read "RCM Policies". They usually have their parts on hand and if not, they have to order and wait for delivery before they ship to you. This is why I sent a note with my payment, to make sure I can get whatever wireset was on hand and have it shipped as soon as possible. It's hard to find anywhere who stocks SHO parts and receive them as quick as I have experienced with RCM. I am very thankful.

 

[SHOspazz92]

LOL

I highly doubt that, it's been over two years since I last ordered from them to my knowledge. I don't know what would make me special to receive my parts in great fashion, than anyone else.

I think a lot of the problems brought up with RCM are from customers who do not read "RCM Policies". They usually have their parts on hand and if not, they have to order and wait for delivery before they ship to you. This is why I sent a note with my payment, to make sure I can get whatever wireset was on hand and have it shipped as soon as possible. It's hard to find anywhere who stocks SHO parts and receive them as quick as I have experienced with RCM. I am very thankful.

So it's RCM's policy to not have any communication with the customer? Take two weeks to even think about shipping a part out....and in many cases only consider giving people refunds after the customer has threatened action against them on Paypal?

Yea...it's the customers.

-Sam

 

[sperold]

I contacted RCM about their super-cheapie Sorenson plug wire sets. Someone named David contacted me with all the information I needed, and I got treated like a high dollar customer.
I am still debating whether I buy them, but I have used Sorenson ignition equipment in my boat with no problems.
They did emphasize that they were in stock.... for immediate delivery.
Without any direct experience, I would use them, but I would establish when the expected delivery date would be.

They probably have the same problems everyone has with delivery. They may wait to have a minimum dollar value for free shipping, and they probably don't make enough on the transaction to have priority shipping.... so they get stuck too. And they probably don't like talking about this shortcoming, so that is why the emails are few and far between.
I did like their easy to read catalogue display on their site, it was sort of a "get to the point" presentation, and it sounded like they had some used stuff too.

 

[TYSHO]

So it's RCM's policy to not have any communication with the customer? Take two weeks to even think about shipping a part out....and in many cases only consider giving people refunds after the customer has threatened action against them on Paypal?

Yea...it's the customers.

-Sam

I'm not here to defend RCM but rather speak on the selling business. You alway have a customer, that no matter how you explain how the process will go, they expect their part to be shipped with same-day rocket mail delivery. You can explain and tell them why their order hasn't shipped, but they continue blowing up your email about why their part hasn't ship and how their life is so bad, and blah blah blah. So, yes, I would agree the best thing to do is IGNORE these customers because they are always right in their mind. However, I do not ignore these type of buyers, I simply answer their email with a refund and tell them my service doesn't come with ROCKETSHIP DELIVERY. They either calm down with their hostility and parania, or go away.

 

[marv]

rcm

RCM is quick to respond to potential orders and to getting paid...and then the communications is over and they don't have to respond because they are sitting on the other end of the computer not really caring as much as they say. I don't think anybody expects a rocket to deliver what they paid for, just that RCM must have the slowest suppliers ever.......i only order from RCM if I couldn't find what I needed somewhere else, but they do have some great prices. I think what it comes down to is SHO owners are made to suffer!?!?