2015 Headliner Squeak

[DGrot777]

First thread on here. So when I bought my SHO used I didn't notice this squeak right away but it's been there since I've had the car. The middle section of the headliner, right behind the sunroof. You can push up on it and it'll hold for a little bit, but then it'll come back down with an awful sound. My buddy said the previous owner put velcro or something up there to hold it lol. How does that middle section hold from factory? Glue? Magnets? Anyone else experience this?

 

[Ish416]

I've noticed this on my 2014 as well. The sound seems to originate behind the sunroof and in front of the overhead dome light. Just pushing the headliner up slightly in that area will quiet the squeaking down for a while and then the sound comes right back.

 

[jman1200]

I had a similar noise, fixed by tightening the roof mounted grab handle bars.

 

[JHV]

I have had the same issue on my 2014. I though about taking the overhead light out and tightening everything. I'll try the grab handles first.

Thanks

 

[DGrot777]

I'm not sure if tightening the grab handles or dome light areas will fix the issue for @Ish416's car or my car. I'll take a look sometime this weekend.

 

[Harold C. McManus]

I had the same problem with my 2015. The problem presented itself for the first time around 20-K miles. The dealer replaced all parts of the headliner and even put in a new sunshade. The rattle persisted throughout my original warranty and the ESP period. Finally, at around 90-K miles, the dealer took the headline apart and added soundproofing padding and Velcro. My issue was resolved at that point. I think it is a common problem with the SHO. I am a big fan of the Extended Service Plan. I got a brand spanking new transmission at 100-K miles because the dealer would not fix a problem that I bought to their attention at 45-K miles. But that is another story for another time.

 

[DGrot777]

I had the same problem with my 2015. The problem presented itself for the first time around 20-K miles. The dealer replaced all parts of the headliner and even put in a new sunshade. The rattle persisted throughout my original warranty and the ESP period. Finally, at around 90-K miles, the dealer took the headline apart and added soundproofing padding and Velcro. My issue was resolved at that point. I think it is a common problem with the SHO. I am a big fan of the Extended Service Plan. I got a brand spanking new transmission at 100-K miles because the dealer would not fix a problem that I bought to their attention at 45-K miles. But that is another story for another time.

Yeah mine's a 2015 as well. Might as well take a visit to the dealer for some things. How's your paint? Like above the windshield and on the trunk and below the taillights?

 

[SHOCALL]

I had the same problem with my 2015. The problem presented itself for the first time around 20-K miles. The dealer replaced all parts of the headliner and even put in a new sunshade. The rattle persisted throughout my original warranty and the ESP period. Finally, at around 90-K miles, the dealer took the headline apart and added soundproofing padding and Velcro. My issue was resolved at that point. I think it is a common problem with the SHO. I am a big fan of the Extended Service Plan. I got a brand spanking new transmission at 100-K miles because the dealer would not fix a problem that I bought to their attention at 45-K miles. But that is another story for another time.

I would like to hear the story of your transmission.

 

[Harold C. McManus]

On or about September of 2018, I scheduled an appointment to drop my car off because the transmission was shifting very hard and making a grinding sound. The dealership would always say that the transmission guy was backed up and schedule the appointments three weeks out. Ok. I dealt with that. When I took it in for service, they provided me with a 2018 Ford EcoSport as a loaner. I have coats that are bigger than the EcoSport so I told them I would prefer not to take the loaner. I drove away. A month later or so, I wrote a Yelp review of the dealer that was not very flattering. I also filed a BBB Autoline complaint. The very next day, I got a call from their Corporate Office promising to fix everything:


01. Transmission malfunction

02. Leak at the sunroof

03. Squeak in the headliner

04. White smoke from the tailpipe

05. Grinding in the steering column that resulted from the dealer taking it apart and putting it back together incorrectly

06. A malfunction with the seat massager

After I took it in with an appointment that was set up by their Corporate Office, I wrote this follow up to my original Yelp review:

"At my last circuitous visit to the service center, my car sat in the exact same spot for over two hours without any human contact. After my eighth cup of quasi-palatable morning joe and exceptional pastries that completely obliterated my Paleo diet, I took a picture of my 2015 SHO AWD Ecoboost parked in the service lane and sent it to my dedicated corporate contact with a note germane to my temporally-challenged disservice visit, and in five minutes, someone was talking to me in the apt-named “WAITING ROOM”. One salient and off-putting event occurred as I was being checked out more than ninety-five minutes after first contact with corporate. Two people in front of me stated that they were weary of coming back to the service center to have the same warranty issue “fixed” (sic) over and over again. They were ****** off. I had made the exact same comment to the exact same manager numerous times. When I asked him about the similarities in those comments and mine, he stated: “you weren’t supposed to hear that.” Well, unfortunately, I heard it.

I have been scheduled again, this week, to bring in my car and let them “look” at it. When this next visit fails, I mean, if it fails again, I have a contingency plan---DEFCON 10! My next step will be to contact the Trouble Shooter on WTVD 11 and tell her my story. I have copious notes and all of my receipts describing what they were supposed to do and she was very helpful when my wife had an issue with a local hospital. It should be a compelling story. Next, I will reinstate my BBB automotive complaint against Crossroads Ford of Cary. Lastly, I will contact the Attorney General’s Office for the State of North Carolina. I’m no lawyer, nor do I play one on tv, but it seems that if one pays for an extended warranty, the dealer who sold it should honor it and fix the damn car after sixteen months of trial and errors."

Things really started jumping after this second Yelp posting. I took it back and I was met as soon as I parked in the service lane. I was provided with an F-150 loaner and not the base model, but a real fancy one. ****, it wasn’t a Raptor, but it was really nice. To make a long story longer, they could not fix the transmission. It was too far gone. They found metal shavings in the transmission fluid reservoir. They called me with the good/bad news…they would have to provide me with a brand-new transmission. It was still under the ESP warranty, so it cost me zero dollars and zero cents. She ran like a dream once I got her back. Shifting has been perfect ever since.

The sunroof drain plug was cleaned out and no more leaks. The squeak in the headliner took several more visits and the F -150 loaner each time. The dealership received a bulletin from Ford explaining how to fix the white smoke. Some internal seal was failing on a number of SHOs. After four tries, they fixed the steering column problem that they had created. And lastly, both of my seat massage units were replaced and they work great. The total cost to me was $275.00 for two new key fobs. My old ones looked like crap. The total cost for all the stuff they did was zero dollars and zero cents.

That is my transmission story. I knew Ford was involved in a number of lawsuits relevant to transmissions in their smaller cars. The last thing that they needed was a transmission problem from a social media savvy SHO owner. These cars are not cheap. As of today, my 2015 SHO AWD Ecoboost (AKA—The gracious BMW Killer) is firing on all six cylinders. I love this car!!!!

C. Harold