DDLopes
SHO Member
Good Morning,
I'm going to let everyone know my experience with having TurboBay Performance modify my factory Ford turbos to their stage 4 setup. Here's a short back story to my car. I own a 2013 SHO P/P with a fully built motor (CSS Block, JE pistons, Raptor crank, Boostline rods, XDI injectors, XDI pump, Hellcat in-tank pump, Headgames pocket port R heads, meth system, GH intercooler, GH Gen3R turbos and ect...). This setup was good for 530 Whp and Trq 560 on the dyno. Although really good numbers I was hoping for over 600 whp. I don't race this vehicle it's just simply a toy that I've built and drive occasionally. So shortly after the dyno results I started looking into the differences between the ATP turbos and my Gen3R turbos. I was under the impression the Gen3R turbos were evenly matched to the ATP's. But I discovered that the ATP's can produce 26-27 psi while my Gen3R's tapped out at 22 psi. That would help explain the 70 whp difference I was looking for. At this point I started researching a factory housing turbo that could produce 27-28 psi. I wasn't interested in modifying the location of the turbos. So options were very limited from what I could see. I then ran across TurboBay Performance in Florida and seemed to be a reputable turbo builder. I reached out to them and spoke with the owner Matt and informed him of what I was looking for. Matt ensured me he could build a set of turbos from my stock setup that could produce 600 whp and 28 psi. I felt confident with Matt after our conversation so I packed up my ford turbos with 1000 miles on them and shipped them out. Now during the conversation Matt and I had he stated it would take some time (approximately 8-12 weeks) since these turbos would be a one off set. I was fine with that time table since it would give me time to save up funds for the install since I'm unable to do so. After about 8 weeks I reached out to Matt and inquired how he was making out with the turbos. Matt then sent me a pic of the wheels and said everything is coming along. I was exciting to get the turbos back and see if the car could finally hit the 600 whp mark. Unfortunately I'd have to wait due to some delays on Matt's end. After 5 months I began to get a little aggravated with the wait time. Specially since I was expecting them to only take 3 months. At this point I was contacting Matt more often regarding when these turbos would be completed. Matt said they should ship out shortly. Fast forward 6 1/2 months later I receive a final payment required in my email from Matt. I reach out to Matt to ensure the turbos are ready to ship since at point I'm nervous regarding this transaction. I didn't get a reply so I informed Matt to to send me a picture of my completed turbos so I could make the finally payment. Matt then responded it would be another week before the turbos are completed. I replied to Matt stating due to the long wait time I feel more comfortable sending out the payment once I see the turbos are completed. About a week later Matt emailed me a photo of the turbos completed and I made the final payment. I then received a tracking number via email although when I went to look it up it was only telling me a shipping label has be generated and the shipper was waiting on the item. This is typical but usually after 24-48 hours that status changes and you'll see the item has been received by the shipper. Unfortunately for me that didn't happen for several days. I contacted Matt regarding the issue and he stated this happens all the time with his local Post Office. Approximately 11 days after Matt claims he shipped the turbos they finally arrive. I immediately open the box like a 5 year old on Christmas day LOL. Everything looks good and I contact my mechanic to schedule the install. Now this is where every turn gets worse and more expensive than I expected. After delivering the vehicle for the installation of the turbos I get a call from my mechanic stating while installing the rubber hose onto the rear turbo the inlet snout on the turbo began to turn and eventually feel off. I couldn't believe was he was saying so I asked for some pics. And yup that's exactly what happened. Damn thing feel right off the turbo. I contacted Matt immediately expressing my disappointment with what had happen. Matt stated he's never seen this happen before and to ship the turbo back for repair. Now since I'm not installing these turbos there's going to be additional labor charges to remove the turbo and to reinstall it once repaired. Plus on these engines there's lots of torque to yield bolts and crush gaskets which will need to be replaced. I then inspect the turbo for any damage and did not see anything other than the pressed in inlet that fell off. While boxing the turbo I paid close attention to protecting the fins on the compressor wheel with cardboard and sent it back to Matt for repair. Once he received the turbo Matt stated it looked like the wheel was damaged. Matt then sent me a pic of the wheel that did have some damage to it. I ensure him I personally packed that turbo and there was no damage at that time of any king expect for the pressed in inlet that came off. Matt then stated he would go through the turbo and repair any issues and tack weld the pressed in inlet to ensure no further issues. I then expressed my concerns of the extra costs of removing and reinstalling the rear turbo along with any parts needed (any seals, gaskets or bolts) and the cost to ship back the turbo to Turbobay performance. After going back and forth Matt agreed to pay $168. I ate the other $400 and chalked it up to the toy experience LOL. Once I received the turbos back I inspected everything and dropped them off to my mechanic for installation. I did find something weird about the pic Matt sent me of the damaged turbo wheel. The wheel had a fuchsia marking on it. I then compared it to my pics of the turbos when i first received them and there was no fuchsia markings on them. I then sent my pics to Matt so he could compare the two wheels but he didn't reply. Now fast forward to the completion of the installation of the turbos and I finally can take the car home. I immediately contact Brad and inform him I'll be ready to start datalogging once I break in the turbos. According to Matt he instructed me to go very low boost for 200 miles to break in the turbos. I then took upon myself to keep the boost under 4 psi for the 200 miles to ensure no further issues. After the break in process was completed Brad and I started datalogging the car. Everything seemed to running fine. We were at mid 60% wastegate at 22 psi which would indicate that the turbos may hit 27-28 psi at 100% wastegate. Unfortunately for me I wouldn't find out because during a datalog with a 22psi tune the rear turbo (yup that turbo again) snapped its shaft pumping oil out the exhaust, up to the EPP CAI and into the GH intercooler. I initially thought the engine let go due to the strong burnt oil smell. Lucky I live close to where I datalog the car. No lights came on the dash until I pulled into the the driveway. And that was only the Oil Light no check engine light ever came on. I opened the hood and inspected the engine and didn't see and visual damage other than oil in my EPP CAI (filter was trashed) and oil all over the bottom of the car. I then go into the house and review the datalog. Everything appeared fine on the log. I then send it off to Brad to review. Next day I have the car delivered to my mechanic and inform him of what happened. I also emailed Matt at TurboBay to inform him that there was a catastrophic issue last night during my datalog. And that I would let him know what my mechanic found. After a few days my mechanic gives me a call and lets me know the rear turbo is the issue but wont know exactly what it is until he removes the turbo. I then immediately contacted Matt at TurboBay Performance to inform him of the issue and that I wasn't sure if there was any damage to my engine. Now like many other individuals on this forum I have 10's of thousands of dollars invested into the engine and if these turbos damaged it after everything I've gone through already I would not be happy to say the least. I also had my mechanic do a leak down test of the engine to ensure nothing else was damaged. He also used a boresight to check all the cylinders and valves. Everything else was fine which was a huge relief for me. Once my mechanic removed the rear turbo he could clearly see the turbo shaft was snapped in half. I informed Matt regarding my mechanics findings. I also informed Matt that my mechanic wanted to open the turbo to see what may have caused the issue. Matt immediately informed me not to open the turbo and to ship it back to him. I then went along with Matt and did what he asked although my mechanic did wanna see the cause for himself. But I didn't want any further issues. Once Matt received the turbos several days later he inspected them and informed me there was an oiling issue. I ensured him that was absolutely not the issue. I had oil everywhere and even sent him a video of me draining the GH intercooler to remove the oil. Also informed Matt that my GH Gen3R turbos had approximately 1000 miles, 30 datalogs and 3 dyno runs on them with no zero issues. And that the only thing that changed was his turbos. I didn't even go threw a tank of gas before this turbo blew up and cost me thousands.. I spend hours removing the exhaust and cleaning it out with degreaser and simple green. I also had to clean out the hot pipes and flush out intercooler per GH instructions. Matt then repaired the turbo and refused to contribute to any of the additional expenses caused by the turbo. At the end of the day this is my experience with Turbobay and if i could do it over again I'd stay with my GH turbos. Now I feel like I'm just waiting for these turbos to break again.
I'm going to let everyone know my experience with having TurboBay Performance modify my factory Ford turbos to their stage 4 setup. Here's a short back story to my car. I own a 2013 SHO P/P with a fully built motor (CSS Block, JE pistons, Raptor crank, Boostline rods, XDI injectors, XDI pump, Hellcat in-tank pump, Headgames pocket port R heads, meth system, GH intercooler, GH Gen3R turbos and ect...). This setup was good for 530 Whp and Trq 560 on the dyno. Although really good numbers I was hoping for over 600 whp. I don't race this vehicle it's just simply a toy that I've built and drive occasionally. So shortly after the dyno results I started looking into the differences between the ATP turbos and my Gen3R turbos. I was under the impression the Gen3R turbos were evenly matched to the ATP's. But I discovered that the ATP's can produce 26-27 psi while my Gen3R's tapped out at 22 psi. That would help explain the 70 whp difference I was looking for. At this point I started researching a factory housing turbo that could produce 27-28 psi. I wasn't interested in modifying the location of the turbos. So options were very limited from what I could see. I then ran across TurboBay Performance in Florida and seemed to be a reputable turbo builder. I reached out to them and spoke with the owner Matt and informed him of what I was looking for. Matt ensured me he could build a set of turbos from my stock setup that could produce 600 whp and 28 psi. I felt confident with Matt after our conversation so I packed up my ford turbos with 1000 miles on them and shipped them out. Now during the conversation Matt and I had he stated it would take some time (approximately 8-12 weeks) since these turbos would be a one off set. I was fine with that time table since it would give me time to save up funds for the install since I'm unable to do so. After about 8 weeks I reached out to Matt and inquired how he was making out with the turbos. Matt then sent me a pic of the wheels and said everything is coming along. I was exciting to get the turbos back and see if the car could finally hit the 600 whp mark. Unfortunately I'd have to wait due to some delays on Matt's end. After 5 months I began to get a little aggravated with the wait time. Specially since I was expecting them to only take 3 months. At this point I was contacting Matt more often regarding when these turbos would be completed. Matt said they should ship out shortly. Fast forward 6 1/2 months later I receive a final payment required in my email from Matt. I reach out to Matt to ensure the turbos are ready to ship since at point I'm nervous regarding this transaction. I didn't get a reply so I informed Matt to to send me a picture of my completed turbos so I could make the finally payment. Matt then responded it would be another week before the turbos are completed. I replied to Matt stating due to the long wait time I feel more comfortable sending out the payment once I see the turbos are completed. About a week later Matt emailed me a photo of the turbos completed and I made the final payment. I then received a tracking number via email although when I went to look it up it was only telling me a shipping label has be generated and the shipper was waiting on the item. This is typical but usually after 24-48 hours that status changes and you'll see the item has been received by the shipper. Unfortunately for me that didn't happen for several days. I contacted Matt regarding the issue and he stated this happens all the time with his local Post Office. Approximately 11 days after Matt claims he shipped the turbos they finally arrive. I immediately open the box like a 5 year old on Christmas day LOL. Everything looks good and I contact my mechanic to schedule the install. Now this is where every turn gets worse and more expensive than I expected. After delivering the vehicle for the installation of the turbos I get a call from my mechanic stating while installing the rubber hose onto the rear turbo the inlet snout on the turbo began to turn and eventually feel off. I couldn't believe was he was saying so I asked for some pics. And yup that's exactly what happened. Damn thing feel right off the turbo. I contacted Matt immediately expressing my disappointment with what had happen. Matt stated he's never seen this happen before and to ship the turbo back for repair. Now since I'm not installing these turbos there's going to be additional labor charges to remove the turbo and to reinstall it once repaired. Plus on these engines there's lots of torque to yield bolts and crush gaskets which will need to be replaced. I then inspect the turbo for any damage and did not see anything other than the pressed in inlet that fell off. While boxing the turbo I paid close attention to protecting the fins on the compressor wheel with cardboard and sent it back to Matt for repair. Once he received the turbo Matt stated it looked like the wheel was damaged. Matt then sent me a pic of the wheel that did have some damage to it. I ensure him I personally packed that turbo and there was no damage at that time of any king expect for the pressed in inlet that came off. Matt then stated he would go through the turbo and repair any issues and tack weld the pressed in inlet to ensure no further issues. I then expressed my concerns of the extra costs of removing and reinstalling the rear turbo along with any parts needed (any seals, gaskets or bolts) and the cost to ship back the turbo to Turbobay performance. After going back and forth Matt agreed to pay $168. I ate the other $400 and chalked it up to the toy experience LOL. Once I received the turbos back I inspected everything and dropped them off to my mechanic for installation. I did find something weird about the pic Matt sent me of the damaged turbo wheel. The wheel had a fuchsia marking on it. I then compared it to my pics of the turbos when i first received them and there was no fuchsia markings on them. I then sent my pics to Matt so he could compare the two wheels but he didn't reply. Now fast forward to the completion of the installation of the turbos and I finally can take the car home. I immediately contact Brad and inform him I'll be ready to start datalogging once I break in the turbos. According to Matt he instructed me to go very low boost for 200 miles to break in the turbos. I then took upon myself to keep the boost under 4 psi for the 200 miles to ensure no further issues. After the break in process was completed Brad and I started datalogging the car. Everything seemed to running fine. We were at mid 60% wastegate at 22 psi which would indicate that the turbos may hit 27-28 psi at 100% wastegate. Unfortunately for me I wouldn't find out because during a datalog with a 22psi tune the rear turbo (yup that turbo again) snapped its shaft pumping oil out the exhaust, up to the EPP CAI and into the GH intercooler. I initially thought the engine let go due to the strong burnt oil smell. Lucky I live close to where I datalog the car. No lights came on the dash until I pulled into the the driveway. And that was only the Oil Light no check engine light ever came on. I opened the hood and inspected the engine and didn't see and visual damage other than oil in my EPP CAI (filter was trashed) and oil all over the bottom of the car. I then go into the house and review the datalog. Everything appeared fine on the log. I then send it off to Brad to review. Next day I have the car delivered to my mechanic and inform him of what happened. I also emailed Matt at TurboBay to inform him that there was a catastrophic issue last night during my datalog. And that I would let him know what my mechanic found. After a few days my mechanic gives me a call and lets me know the rear turbo is the issue but wont know exactly what it is until he removes the turbo. I then immediately contacted Matt at TurboBay Performance to inform him of the issue and that I wasn't sure if there was any damage to my engine. Now like many other individuals on this forum I have 10's of thousands of dollars invested into the engine and if these turbos damaged it after everything I've gone through already I would not be happy to say the least. I also had my mechanic do a leak down test of the engine to ensure nothing else was damaged. He also used a boresight to check all the cylinders and valves. Everything else was fine which was a huge relief for me. Once my mechanic removed the rear turbo he could clearly see the turbo shaft was snapped in half. I informed Matt regarding my mechanics findings. I also informed Matt that my mechanic wanted to open the turbo to see what may have caused the issue. Matt immediately informed me not to open the turbo and to ship it back to him. I then went along with Matt and did what he asked although my mechanic did wanna see the cause for himself. But I didn't want any further issues. Once Matt received the turbos several days later he inspected them and informed me there was an oiling issue. I ensured him that was absolutely not the issue. I had oil everywhere and even sent him a video of me draining the GH intercooler to remove the oil. Also informed Matt that my GH Gen3R turbos had approximately 1000 miles, 30 datalogs and 3 dyno runs on them with no zero issues. And that the only thing that changed was his turbos. I didn't even go threw a tank of gas before this turbo blew up and cost me thousands.. I spend hours removing the exhaust and cleaning it out with degreaser and simple green. I also had to clean out the hot pipes and flush out intercooler per GH instructions. Matt then repaired the turbo and refused to contribute to any of the additional expenses caused by the turbo. At the end of the day this is my experience with Turbobay and if i could do it over again I'd stay with my GH turbos. Now I feel like I'm just waiting for these turbos to break again.
