GM Customer Service VS. Ford

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Mac98SHO

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Fuller911 goto KCIR this friday.... I am tired of being the only Gen III SHO there. This will be my last run there since I am moving to MN at the end of this month.

<small>[ September 24, 2002, 10:20 PM: Message edited by: Mac98SHO ]</small>
 

SHO5

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well look how much a recall on cams for the frods would be. Look at how much a peice a plastic is in a seat. Guys, dont be rediculous. It is a lot more expensive for ford. Maybe $500-$600 more per car. Its way too much.
 

fuller911

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If GM recalls 597,000 suvs lets say at $50 bucks a piece for parts and labor. That 597k times $50 = $29,850,000.

Ford recalls 6,000 SHO at $700 a pop to weld the cam or whatever thats $4,200,000.

That's a huge difference.
 

SHO Squall

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Think of the children... I'm pretty sure that no kids were at risk of losing their fingers because of the Cams on the SHO. Interior items like seats that have poorly designed mechanisms are much easier to diagnose and treat, and create much more publicity.

Timing is also important. Granted, some recalls are issued many years after the fact, but when you create a stink about a car that's still being produced, GM knows that it's going to hurt sales if they don't do something about it. They'll probably only install this "guard" on 250k or 350k vehicles out of just under 600k.

The fix sounds like a $2 or $3 piece of plastic. The time involved is likely about 2 minutes plus documentation time. Then there's also the cost of notifying all consumers via snail-mail.

In any case, there are a lot of factors that go into a decision for a recall. A labor intensive repair on an issue that doesn't seem to surface until many thousands of miles on a small percentage of total vehicles produced will always take a back seat (no pun intended) to a highly visible, cheap, and non-time-consuming repair on a new vehicle.

Granted, some people have mentioned that FOMOCO supposedly knew about the cam problem for a long time internally, but that will be almost impossible to prove.

Unfortunately, the argument of "fewer vehicles, easier recall" doesn't necessarily follow when there's PR issues involved. It would be an insane challenge at this point in time for FOMOCO to locate all owners of 96-99 SHOs to the level that's usually required or warranted by a recall. If the car was ever sold through a non Ford dealer, and then self-serviced or serviced outside of Ford's hands, the owner is all but lost to FOMOCO. The youngest car is going on 4 years old in a SHO recall; the GM recall is on cars 3 years old up through brand new.

Safety, visibility, and cost of repair are the biggest factors in a recall. Unfortunately, the SHO cams strike out 1, 2, 3. I'm not trying to defend FOMOCO, but instead trying to offer a broader perspective on the issue.

[FLAME SUIT ON]

-John
 

Osiris

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I received notification from Ford about a misprinted emissions sticker involving a 88 ****** GT I used to own.

Funny thing was I got the sticker in '96 From Ford.

I doubt time has anything to do with it, the issue with recalling the Taurus for cams lies in proving it's an issue involving what Ford may feel is a significant number of cars. Right now, that number can be as low as a few percent. Remember, there are probably many more SHO's out there that are alive and well with low or high miles without spun cams, I'm not saying Ford shouldn't do something for those with the failures, but doing so in this sue-happy country means everyone gets the benefit, and I bet Ford's going to wait that one out.
 

fuller911

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That's alot of good points Squall.

Even though that I have my cams welded, it stills ****** me off royaly what FORD has done. I've read stories of people having to file bankruptcy because their engine was destroyed. If my engine would have failed I probably would've had to do the same thing. So it hits very close to home.

Maybe we can start a CAR-BUYERS UNION. Instead of "NO RATS", we can have "NO P.O.S."

"Can I get an AMEN ?"
 

Mac98SHO

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Kids are free to take I sometimes take my eight year old...... gates open around 6:00 pm .

<small>[ September 25, 2002, 09:00 PM: Message edited by: Mac98SHO ]</small>
 

fuller911

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My 95% chance turned to a big ZERO!!! My 8 month old has a fever and my wife works tonight. I'll be enjoying a pretty boring weekend at home. W o o H o o! I really looked forward to going.
 

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