2018 Ford Taurus Sony System Problems

[wkubeck]

Hi!! MY wife's 2018 Taurus with the Sony System seems to be having the same issues. Crackled a bit then no sound. I checked the fuses #5 & #19, both good. Looked at the wiring harness in the back where the amp is all looks good. Even bought a used amp of the same type, plugged it in and no luck. I also noticed even after doing a master reset (will no do the power & seek reset) I cannot get it to go to any audio inputs except, Bluetooth and CD..Apple CarPlay will come up on the screen but again no sound. Makes all the beeping noises for back up sensors etc. Also noticed the back up cam will periodically cut out. Does that sound like the ACM needing to be rebuilt?? Also how do you get it out of the dash to send it in??

 

[TDS-MN]

There are a few Youtube videos on the removal process. I am also needing to do this, same type of symptoms, although they did go away briefly and sound returned for a short while after initial failure.

It looks to be a pretty involved task. Heard that dealership charges $2000 something to do this, guessing due to hours of labor involved.

Not sure if camera cutting out is related, have not encountered that during my research on the matter, but I suppose you never know. . . .

 

[ekennedyff]

wkebeck, I have a 2014 SHO that had a similar problem last year. Dealership told me in needed to replace the APIM and wanted $$$$ to do it. I passed, oirdered the APIM online myself along with a kit to remove dash and install.

Turned out, it wasn't the APIM. It was the ACM. rewatched the you tube video and removed the ACM, sent it off, had it rebuilt and reinstalled it in about 2 weeks. Works great again. (automotivecircuitsolutions.com is who i used.)

With a little patience and the proper dash removal kit, you can do this and save yourself hundreds of dollars.

 

[wkubeck]

Is the ACM the one behind the dash? Im confused which is which....

 

[ekennedyff]

ACM is behind the dash.

This video will show you how to get to it.

2009+ Ford ACM Radio (Audio Control Module) Mail-in Repair Service

If you're driving in silence, you may be among the many Ford owners experiencing ACM (audio control module) failure. Check us out to see how we can help you.

www.automotivecircuitsolutions.com

 

[TDS-MN]

And my understanding is, that once you remove, you can put dash back together and touch screen and all that, will still function as normal, while unit is being serviced/re-soldered. So car is not 'down' during repair.

 

[kryptto]

And my understanding is, that once you remove, you can put dash back together and touch screen and all that, will still function as normal, while unit is being serviced/re-soldered. So car is not 'down' during repair.

Call that vendor and ask them - I am sure they will know for sure.

2009+ Ford ACM Radio (Audio Control Module) Mail-in Repair Service

If you're driving in silence, you may be among the many Ford owners experiencing ACM (audio control module) failure. Check us out to see how we can help you.

www.automotivecircuitsolutions.com

 

[shaldaya]

So i had a similar issue (intermittent radio then just no sound at all)
I found an ebay repair thing, and they got it back to me and working for the last year

I'll see if I can find the link for y'all

 

[shaldaya]

Here's that link to the exact vendor
Did the order, send my radio in, came back working

Ford Lincoln Mercury ACM Audio Control Module Radio CD player Repair Service | eBay

This Is a Repair Service to your ACM. You have to send your unit to us for repair. Send us your ACM block(at your expense). After the repairs have been made, we will power it up and test the ACM to make sure that it is fully functional.

www.ebay.com

 

[kryptto]

All the same company.....

 

[wkubeck]

All the same company.....

Well I sent an email and they just said that it is a not a unit they are currently doing repairs on??? WTH!!

Now what?

 

[wkubeck]

wkebeck, I have a 2014 SHO that had a similar problem last year. Dealership told me in needed to replace the APIM and wanted $$$$ to do it. I passed, oirdered the APIM online myself along with a kit to remove dash and install.

Turned out, it wasn't the APIM. It was the ACM. rewatched the you tube video and removed the ACM, sent it off, had it rebuilt and reinstalled it in about 2 weeks. Works great again. (automotivecircuitsolutions.com is who i used.)

With a little patience and the proper dash removal kit, you can do this and save yourself hundreds of dollars.

They just told me today that they are currently not servicing them? Not sure if it is because it's a 2018??

 

[wkubeck]

wkebeck, I have a 2014 SHO that had a similar problem last year. Dealership told me in needed to replace the APIM and wanted $$$$ to do it. I passed, oirdered the APIM online myself along with a kit to remove dash and install.

Turned out, it wasn't the APIM. It was the ACM. rewatched the you tube video and removed the ACM, sent it off, had it rebuilt and reinstalled it in about 2 weeks. Works great again. (automotivecircuitsolutions.com is who i used.)

With a little patience and the proper dash removal kit, you can do this and save yourself hundreds of dollars.

I asked for clarity and they said they don't service the Sony systems.

 

[Majestic]

Try this place:

REPAIR YOUR 2013 - 2019 Ford Taurus A/C Temp Climate Control Radio FCIM Panel | eBay

We repair.

www.ebay.com

 

[wkubeck]

Try this place:

REPAIR YOUR 2013 - 2019 Ford Taurus A/C Temp Climate Control Radio FCIM Panel | eBay

We repair.

www.ebay.com

Emailed them, have to send in the part numbers off the unit itself to verify but a solid solution, thank you!

 

[TDS-MN]

I found another, cboardrepair.com. So I guess this is a pretty known issue if there are so many repair options. (apologies if this was linked above, I didn't chase down each one).

I finally dove in to the removal. I spent one hour pulling parts off the dash and center console. 30 fasteners, but all of them 7mm, which was a nice surprise. I counted 15 pieces of trim and dash that I moved/removed to get to the ACM.

Trickiest part was the bezel around the drivers dash display/speedometer, that required a little work to get it out of the way, even with my power steering column dropped low as it could go.

Mailed my ACM off yesterday. Will see how this goes. . . .

 

[wkubeck]

Hi there! What did it run you to send it in and did they give an approximate turn around time on it? ACM is the CD player part, correct?

 

[TDS-MN]

Pretty much same price as the first place linked in the thread, autocircuitsolutions. $169 plus shipping. For under $200, if this fix works, definitely worth it IMO compared to paying dealer to do it. They say 24 hour turnaround from time they receive unit. Yes, this is the component that contains the CD player. I will keep this thread updated as things happen.

 

[kryptto]

Keep us all informed

 

[wkubeck]

Pretty much same price as the first place linked in the thread, autocircuitsolutions. $169 plus shipping. For under $200, if this fix works, definitely worth it IMO compared to paying dealer to do it. They say 24 hour turnaround from time they receive unit. Yes, this is the component that contains the CD player. I will keep this thread updated as things happen.

Ok sounds good!! Do you have the Sony system? That's what we have. I will probably pull it out and get it ready to ship out tomorrow. Did you fully put the dash back together while waiting for it to come back?