Thank god for warranties, sort of..

Discussion in 'Generation 4 - Maintenance & Troubleshooting' started by skyshadow07, Feb 27, 2020.

  1. skyshadow07

    skyshadow07 On a mission to get below 4000lbs

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    So I took my 2013 Perf Pack in for a leaking PTU and a leaking turbo. Ford is going to cover the PTU but denied the turbo because it is not "internally lubricated". I talked to my personal mechanic and he said we can work around that. But, for now, I'm going to let them replace the PTU. My warranty is the basic warranty and it cost me $1300 (or really close to that). The PTU is priced at $2200. Repair Estimate attached.
     

    Attached Files:

  2. luigisho

    luigisho SHO Member

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    How about that. Powertrain power not covered? This is BS. I hope you get taken care of over there. BTW where else would the lubrication from the oil to the turbo go, outside?
     
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  3. jgonza5

    jgonza5 Member

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    Exactly. B.S.

    According to the Ford Protect website today, the basic Ford ESP is called "PowertrainCARE" and lists 29 named components covered.
    PowertrainCARE Engine Components Covered
    • Manifold (Exhaust and Intake)
    • Manifold and Bolts
    • Oil Pan
    • Oil Pump
    • Seals and Gaskets
    • Thermostat
    • Thermostat Housing
    • Timing Chain Cover
    • Timing Chain (Gears or Belt)
    • Turbocharger/Supercharger Unit (Factory Installed)
    • Valve Covers
    • Water Pump
    PowertrainCARE Engine Components NOT Covered
    • Flywheel Ring Gear
    • Fuel Tank and Lines
    • Gas Fuel Injectors and Fuel Lines
    • Harmonic Balancer and Bolt
    • PCM Module
    • Radiator
    • Radiator Fan (Clutch or Motor)
    Also, for information & comparison, here is the (2019) FACTORY Powertrain Coverage:

    (The factory powertrain coverage shows the internal lubricated part inclusion, and also names the turbocharger unit, like the extended warranty)

    Factory warranted powertrain components are covered for five years or 60,000 miles, whichever occurs first.

    The factory powertrain coverage applies to:
    Engine: All internal lubricated parts, cylinder block, cylinder heads, electrical fuel pump, powertrain control module, engine mounts, flywheel, injection pump, manifold (exhaust and intake), manifold bolts, oil pan, oil pump, seals and gaskets, engine thermostat, engine thermostat housing, timing chain cover, timing chain (gears or belt), turbocharger/supercharger unit, valve covers, water pump;

    Transmission: all internal parts, clutch cover, seals and gaskets, torque converter, transfer case (including all internal parts), transmission case, transmission mounts;

    Four-Wheel/All-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive shafts, final drive housing (including all internal parts), hubs-automatic front locking (four-wheel drive), locking rings (four-wheel drive), seals and gaskets, universal and constant velocity joints.
     
    Last edited: Feb 27, 2020
  4. Johnbigdog

    Johnbigdog SHO Member

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    Factory warranty and Extended Service Plans (ESP) are NOT the same. You can call E.S.P. and ask questions if you want. I dont know how far it will go.

    I would read internally lubricated as internal to the long block. The turbos are lubricated internally, but not in the same way the crank, rods, pistons, bearings, etcetera are.

    As esp, esp goes by the basic part number of the causal part, but I havent seen too many turbos leak oil externally. Usually is a feed or drain seal leak. Sometime if the causal part damages other parts, the related damage is covered too.

    Your charge air cooler (CAC) pipes are not turbochargers. I dont see anywhere in your R.O. that the turbochargers failed or are leaking. If you are seeing an oil leak from the center section, you may want to bring that up to the dealership again becuase I think there was a lack of communication.
     
  5. skyshadow07

    skyshadow07 On a mission to get below 4000lbs

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    Thanks for the good info guys, I'll approach Ford with it tomorrow.
     
  6. jgonza5

    jgonza5 Member

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    Found a Ford Protect Sample Contract (10/2019 rev date). This is what the Terms & Conditions says:

    5A. COVERED ITEMS - “PowertrainCARE”
    If You elected PowertrainCARE, the following items are covered Coverages.

    Engine - Cylinder block and Internal Lubricated Parts, seals and gaskets, the cylinder heads, manifold (Exhaust, Intake and bolts), factory installed turbocharger/ supercharger units, timing chain (gears or belt), flywheel, valve covers, oil pan, timing chain cover, oil pump, water pump, thermostat, thermostat housing. (EXCEPTIONS: FUEL INJECTION COMPONENTS ARE NOT COVERED)

    Transmission - Transmission case and all internal parts including torque converter and transfer case (all internal parts), seals, gaskets and transmission control module

    Front-Wheel Drive - Front drive housing and Rear Axle Housing for AWD (including all Internal parts), universal and constant velocity joints, axle shafts, locking rings (four-wheel drive vehicles), seals and gaskets, and automatic front locking hubs (four-wheel drive).

    Rear-Wheel Drive - Drive axle housings and Front Axle Housing for 4X4 (including all Internal parts), universal and constant velocity joints, axle shafts, seals and gaskets, and driveshafts.


    Link
     
  7. luigisho

    luigisho SHO Member

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    The ESP was the quoted plan coverage regarding turbochargers above. Good catch on the CAC! I did not look at the attachment and thought the turbo charger itself was faulty. That could be an issue.
    Go fight for it skyshadow07.
     
  8. skyshadow07

    skyshadow07 On a mission to get below 4000lbs

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    This will surprise you, they told me today my sway bar end links are covered, I honestly didn't think they were.
     
  9. skyshadow07

    skyshadow07 On a mission to get below 4000lbs

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    Ok, So I picked up my car yesterday. The PTU and sway bar end links were replaced. My car came pulling around the corner sounding like an angry Honda. I immediately told them that something was wrong. They argued that it was my aftermarket exhaust but finally checked and the tech HAD FORGOTTEN TO PUT MY DOWNPIPES BACK ON THE TURBOS! They also tried to charge me $150 on top of my warranty deductible for an "oil pressure test". I asked for the psi numbers from the test, they said they didn't have them then the tech tried to whisper to the service manager "I didn't do a pressure test". So I said, "Then I'm not paying for it". I'm having a buddy who is a mech look over my car asap. If they forgot to bolt the downpipes back on, what else could they have forgotten?
     
  10. luigisho

    luigisho SHO Member

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    I love it when it's always the customers fault right out of the shop. Take a mental note that warranty work can be done elsewhere like another Ford or Lincoln service location.
     
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  11. skyshadow07

    skyshadow07 On a mission to get below 4000lbs

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    Oh, it gets better. My car overheated today. I live about 4mi from the dealership. This morning I attempted to drive further than that and the car overheated. I had it taken to the same dealership, the tech had forgotten to put coolant back into the car.
     
  12. SM105K

    SM105K HATER MAKER

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    You have to be kidding me......WOW.
     
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  13. luigisho

    luigisho SHO Member

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    You would have to actually try and be that bad at your job. Any shop is only as good as the tech assigned to your car. That sucks!

    You have paper documentation? I would hate to have a head gasket issue in short order and have to battle these dopes.
     
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  14. fordfanstan

    fordfanstan Member

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    I think it’s time you stop referring to him as a technician or mechanic, he is obviously neither of those.
    Each time you go in for a related issue now, (e.g. down pipes, coolant, etc.), make sure you get documentation that way there is a paper trail of all the wrong doing. It’ll help your fight if something else comes up later on. Best of luck.
     
    Last edited: Mar 6, 2020
  15. Aaron Marty

    Aaron Marty Trying....

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    Bro I would have lost my shit if I was you.
     
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