Sync Update issue

Discussion in 'Generation 4 - Maintenance & Troubleshooting' started by 996twint, Aug 25, 2019.

  1. 996twint

    996twint New Member

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    I was attempting to update my sync to 3.1 on my 2013 SHO . Everything was going fine until I got an error. Searching for USB storage device. It is in a loop and I can't access anything. I tried to disconnect the battery for 15 minutes, but that didn't work. Anyone have a solution?
     
  2. krewat

    krewat SHO Member

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    Did you format the USB stick with the correct filesystem type? I think for the Sync 2 system, it's FAT32.
     
  3. 996twint

    996twint New Member

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    It said exfat on the SYNC instructions. That's what I formatted it to.
    I'm going to try a different USB in a little while.
     
  4. 996twint

    996twint New Member

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    Second USB didn't work either.
     
  5. krewat

    krewat SHO Member

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    Did you format that second stick to FAT32?

    Sync 2 is FAT32 because it's Windows CE.
    Sync 3 is exFAT.
     
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  6. Johnbigdog

    Johnbigdog SHO Member

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    Yes. Make sure the usb drive is formatted to Fat32.

    When do you get the message, after you plug it in? And is that the exact error message?
     
  7. 996twint

    996twint New Member

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    I'll reformat to FAT32 and try again. During the update, I got the message searching for USB Storage Device. Then it says it can't find USB and is cancelling update.
     
  8. Johnbigdog

    Johnbigdog SHO Member

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    Hmmm. Try reformatting it and maybe a different drive altogether.

    Let the car run the whole time it's doing its update.
     
  9. 996twint

    996twint New Member

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    The reformatted drive got me out of the loop at least. I still wasn't able to update. I'll double check everything and try again after the weather clears.
     
  10. 996twint

    996twint New Member

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    I finally got it updated. Thanks for the help everyone.
     
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  11. krewat

    krewat SHO Member

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    Excellent...
     
  12. A4Quattro

    A4Quattro New Member

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    What do you get from updating?
     
  13. 996twint

    996twint New Member

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    A headache!
     
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  14. Majestic

    Majestic SHO Member

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    I've been having some issues with my system lately. Voice calling doesn't work and it will randomly glitch to where volume control doesn't work. What improvements does Sync 3.1 have?
     
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  15. Majestic

    Majestic SHO Member

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    Oh, and can you load the update if you have a tune/3-bar installed? Or does it need to be put back to stock?
     
  16. Johnbigdog

    Johnbigdog SHO Member

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    That is a good question. From the owners account, you should be good. If at the dealership, the websight they uses talks to the pcm for the vin and other info. It may work on with a tune if the APIM has no custom data to it.
     
  17. High on Ethanol

    High on Ethanol SHO Member

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    Some tuners scramble the PCM strategy/OSID which may affect it. I know it alters the way some programs,apps, and even obd2 scanners work.
     
  18. Majestic

    Majestic SHO Member

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    What did you do to get it to work? I formatted the USB drive to fat32 and loaded the files as instructed on the Ford site. It attempts to load and then stops saying problem with USB device, cancelling update.
     
  19. krewat

    krewat SHO Member

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    What size is the USB stick? You might need to find a smaller one, say 4GB or less.
     
  20. Lostneye

    Lostneye SHO Member

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    I had an issue with one USB stick when I swapped to SYNC3 and needed to update. Tried another and it worked without issue.
     

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