Rock Auto is about to make my **** list...

luigisho

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Agree. I have found OEM is mostly superior to aftermarket. I used to think differently but over time I think this is true
 

Majestic

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I'm convinced there is either something wrong with Rockauto's label printer or FedEx is in some sort of dispute with them. This is the second battery that is now, seemingly, lost due to the inability to read the label. It has been sitting in CA for a solid week now.
 

Majestic

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Hello,

We apologize on behalf of the shipper. You can easily set up a return/exchange of the battery via our Order Status & Returns page. This information is also on the order and shipping confirmations you would have received via email.

Thank You!
RockAuto.com
How do I return the original defective battery now? The second replacement showed up, undamaged thankfully, and when I attempt to contact you about the original I get an automated response saying the order has been closed. WTH?
 

RockAuto

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How do I return the original defective battery now? The second replacement showed up, undamaged thankfully, and when I attempt to contact you about the original I get an automated response saying the order has been closed. WTH?
Hello,
That would be accomplished via the Order Status & Returns page. Please review the return instructions and other messages we would have sent you as well for more details.
Thank You!
RockAuto.com
 

Majestic

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Hello,
That would be accomplished via the Order Status & Returns page. Please review the return instructions and other messages we would have sent you as well for more details.
Thank You!
RockAuto.com
It's almost like you didn't even read what I posted. I swear I will never order another thing from you. I'm tempted to file a dispute with my CC company and let you guys eat the money I'm out.
 

RockAuto

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It's almost like you didn't even read what I posted. I swear I will never order another thing from you. I'm tempted to file a dispute with my CC company and let you guys eat the money I'm out.
Hello,
I did read your post. You asked how to return the original battery and the Order Status & Returns page is where you would accomplish that.
Thank You,
RockAuto.com
 

Majestic

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I already did that. The period to return it expired while I waited for a third battery to arrive after you shipped me a replacement that was beat to ****. So I'm out $500 and have the original defective battery and what I hope to be a non-defective replacement.
 

NoSlo

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I've had rockauto just give a credit when they listed and shipped a gasket set probably for a thunderbird.
Battery, don't know why you would buy online. Napa put mine on the tester that showed cca was bad and pro rated a new one, service you won't get online.
 

Majestic

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I've had rockauto just give a credit when they listed and shipped a gasket set probably for a thunderbird.
Battery, don't know why you would buy online. Napa put mine on the tester that showed cca was bad and pro rated a new one, service you won't get online.

Live and learn, I guess. Looks like they just plan on stiffing me on this. Looks like I have a junk battery to dispose of. Thanks a bunch, cockauto.
 

RonPorter

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I've had great success with Rock Auto over the years. But, every battery I've ever bought has been local.
 

FiveLeeter918

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Sorry to hear of the issues. Personally no issues, and I do a few grand a month with @RockAuto, would be nice to get some even better discounts hint hint
 

Majestic

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Sorry to hear of the issues. Personally no issues, and I do a few grand a month with @RockAuto, would be nice to get some even better discounts hint hint
Maybe you can use your pull to get someone to refund me the money I'm out. Hahahaha! They just don't give a rip. Your time will come with them, eventually. When a company goes to 100% no-contact (phone, email) policy, you can bet they simply don't care about customer service/satisfaction.
 

Ta2dResqr

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Maybe you can use your pull to get someone to refund me the money I'm out. Hahahaha! They just don't give a rip. Your time will come with them, eventually. When a company goes to 100% no-contact (phone, email) policy, you can bet they simply don't care about customer service/satisfaction.
Or that's the way they are able to offer better prices is by not employing people to sit at a desk and wait for your call. Automation = Cheaper. However, if you want that nice comforting human interaction, you have to pay the extra for it. I guess I missed it or don't understand but, why didn't you return the first one as soon as you received it damaged? Even most brick and mortar stores have a return window regardless of damage or faulty condition.
 

Majestic

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Or that's the way they are able to offer better prices is by not employing people to sit at a desk and wait for your call. Automation = Cheaper. However, if you want that nice comforting human interaction, you have to pay the extra for it. I guess I missed it or don't understand but, why didn't you return the first one as soon as you received it damaged? Even most brick and mortar stores have a return window regardless of damage or faulty condition.
The first battery was fine for about 6 months and then failed. RA's return policy requires you to either send the defective one back and wait for a replacement, or purchase a new one and then return the bad one when the replacement arrives. I chose the latter option and the replacement they sent was all beat up as I showed in the OP. So they sent a replacement for the replacement, but for whatever reason, the shipping delays both times caused the original ticket to be closed. And here we are.
 

tompumped

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Or that's the way they are able to offer better prices is by not employing people to sit at a desk and wait for your call. Automation = Cheaper. However, if you want that nice comforting human interaction, you have to pay the extra for it. I guess I missed it or don't understand but, why didn't you return the first one as soon as you received it damaged? Even most brick and mortar stores have a return window regardless of damage or faulty condition.
Except the reality is it worked fine for them for literal years but all of a sudden they decided that it was best for THEM not to offer you customer service. It is all in the name of profits as usual and there isn't a single reason i've ever seen/heard in my life how this could possibly be better for us. But carry on belittling us because we just want a nice comfy human interaction for our soft as baby **** selves.
 
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tompumped

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I've had rockauto just give a credit when they listed and shipped a gasket set probably for a thunderbird.
Battery, don't know why you would buy online. Napa put mine on the tester that showed cca was bad and pro rated a new one, service you won't get online.
You can get AGM batteries for cheaper online than anywhere local and I checked four places. I too used to feel the same way.
 

RonPorter

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Oh, I'm tired of this thread! Rock Auto is Awesome!
But, you have to know what you want going in.

And something like a battery is the last forking thing I would buy there.

Would you like some cheese with your forking whining?

And this Zuckerberg ****** deletion of words is bullshorts!

Forking and bullshorts were Edited to comply with the ****** dictates. Facebook is bad enough, now the Forum is censoring speech?
 
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bpd1151

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Porter for President
 

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