Anyone see this? "Free new ptu and vent"

Discussion in 'Generation 4 - Maintenance & Troubleshooting' started by Madyaks, Jan 10, 2016.

  1. Phil13SHO

    Phil13SHO New Member

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    I tried taking my 14 SHO to dealer to get the PTU replaced as it smells up my garage but dealer said they didn't see any leaks so there was nothing they could do. It is a CPO.
     
  2. Lostneye

    Lostneye SHO Member

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    I would make a stink(pun intended) or try another dealer. Ford is well aware what the smell means, I just had my PTU replaced under CPO warranty and when I called to make the appointment and the service rep asked why I wanted to bring the car in and without even knowing what kind of car yet after hearing because of the smell he asked is it AWD? I believe there is a TSB as well.
     
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  3. Phil13SHO

    Phil13SHO New Member

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    So i brought car to dealer for Smell and gave them the ssm and they said that they don't see anything in the system with that ssm number. Also said he can find anything online if he looked hard enough, as if i was lying.
     
  4. Phil13SHO

    Phil13SHO New Member

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    Anyone have anymore info? I talked to 2 dealers and neither one knew anything about PTU smell issue. I even gave them the ssm number and they didn't find/have any info on it.
     
  5. glockcoma

    glockcoma SHO Member

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    Print this out and give it to them.



    SSM 45053 - 2007-2015 Various Vehicles Equipped With All Wheel Drive - Propane, Or Natural Gas Odor During Idle Or Low Speed Driving
    Some 2013-2015 MKZ vehicles equipped with a 3.7L, 2007-2014 Edge, 2007-2015 MKX, 2011-2015 Explorer, 2009-2015 Flex, 2010-2015 MKT, 2008-2015 Taurus, 2008-2009Taurus X, 2009-2015 MKS, 2007-2012 Fusion/MKZ, and 2007-2011 Milan vehicles equipped with a PTU may exhibit a propane, or natural gas odor from the HVAC systemafter driving the vehicle for 20-45 minutes. This odor, if present, is most noticeable while idling or during low speed driving. Inspect the PTU for fluid leaks and repair any leaks per Workshop Manual Section 308-07B. If odor is still present after the leak repair and cleaning, replace the PTU and vent hose, if equipped. For vehicles with no leaks and odor present, replace the PTU along with thePTU vent hose, if equipped. Refer to Section 7 of the SLTS manual for the appropriate labor operations.

    APPLICABLE VEHICLES
    2013 - 2015 CAR: C9 MKZ (CD533)
    2007 - 2014 TRUCK: Q1 FORD EDGE/LINCOLN MKX
    2011 - 2015 TRUCK: UB EXPLORER
    2009 - 2015 TRUCK: P3 FLEX (FORD C/O UTILITY)
    2010 - 2015 TRUCK: P4 MKT (LINCOLN C/O UTILITY)
    2013 - 2015 CAR: PH TAURUS
    2008 - 2009 TRUCK: P5 TAURUS X (D219) 2008 & BEYOND
    2013 - 2015 CAR: LE LINCOLN MKS-SWB/LWB
    2007 - 2012 CAR: DE FUSION/MILAN/MKZ (ZEPHYR)
    2007 - 2012 CAR: DE FUSION/MILAN/MKZ (ZEPHYR)
    2007 - 2011 CAR: DE FUSION/MILAN/MKZ (ZEPHYR)
    2013 - 2015 CAR: 00179 MKZ
    2007 - 2014 TRUCK: 00176 EDGE
    2011 - 2014 TRUCK: 00176 EDGE
    2007 - 2015 TRUCK: 00177 MKX
    2011 - 2015 TRUCK: 00134 EXPLORER 4DR
    2013 - 2015 TRUCK: 00134 EXPLORER 4DR
    2013 - 2015 TRUCK: 00134 EXPLORER 4DR
    2009 - 2015 TRUCK: 00189 FLEX
    2010 - 2015 TRUCK: 00194 MKT
    2008 - 2015 CAR: 00117 TAURUS
    2008 - 2009 TRUCK: 00185 TAURUS X
    2009 - 2015 CAR: 00190 MKS
    2007 - 2012 CAR: 00170 FUSION
    2007 - 2012 CAR: 00179 MKZ
    2007 - 2011 CAR: 00171 MILAN
     
  6. Johnbigdog

    Johnbigdog SHO Member

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    The ssm may have been deactivated and reissued to include different build dates. If so, the number changed.
     
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  7. Phil13SHO

    Phil13SHO New Member

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    I'll give it a try. I gave the service manager the number and told him its a common issue and numerous information about it online and he said that he can find anything online if he looks hard enough and that if he looked hard enough he could even find where it says he's a millionaire. Tool...
     
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  8. Johnbigdog

    Johnbigdog SHO Member

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    Hold your horses. There are plenty of internet mechanics. If its customer pay, the dealership will spend your money. If it's not your money, they have to follow process to get reimbursed or they will get stuck with the bill.

    The best thing I you can do is figure out how to consistently duplicate the odor and explain this to the dealership or bring it to them with the smell present. Preferably both.

    You dont go to the dr telling him/hef what's wrong and how to fix.
     
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  9. Phil13SHO

    Phil13SHO New Member

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    I was trying to present him with the number after car was looked at to try and gather more info about it and that's when he immediately went into the internet deal. His customer service was terrible. I was the only customer there and it was hours before closing. The car always smells when I bring it there but with no leak, they won't fix.
     
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  10. Johnbigdog

    Johnbigdog SHO Member

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    That is disappointing then.
     
  11. luigisho

    luigisho SHO Member

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    What's your drivetrain/powertrain warranty look like? Does CPO warranty travel or is it dealer specific?

    You may have to travel and get the work done before you're on the hook.
     
  12. Phil13SHO

    Phil13SHO New Member

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    I have the CPO to 100k and full Bumper to bumper for 12k/12months.

    I did call another dealer but they didn't know anything off the smell and requsted I bring the car to look at it but would have to pay 125 if there was no leak. No leak, just nasty smell. That's why I haven't brought it there.
     
  13. luigisho

    luigisho SHO Member

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    It doesn't have to leak. The smell should be enough. I would take mine anywhere where they understand the problem and the replacement aspect. Even if it's far, it beats the warranty clock running out and then the unit fails and being on the hook for it. Alot of service advisors are not helpful. they spend a good deal of their time deflecting dissatisfied customers as part of their job. Hit or miss with them.
     
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  14. jake8687

    jake8687 New Member

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    My PTU grenaded at 50k mi while cruising on the highway @ 65mph. Was covered under warranty at that time. Otherwise would have cost $1,300.
     
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  15. Sgtmeatsauce1

    Sgtmeatsauce1 2013 SHO +pp

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    Spray the freaking thing with some ptu fluid and bring it to them, the theres your leak...
    Ha ha just kidding
     
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