2013 SHO rear turbo seepage

Discussion in 'Generation 4 - Maintenance & Troubleshooting' started by Daniele, Sep 10, 2019.

  1. Daniele

    Daniele New Member

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    HELLLO,

    So I am new to this but I am in dire need of help/information/assistance.

    I purchased my 2013 SHO on 4/18/19 with about 45k miles and i've been experiencing problems since then. Not only did they fail to update the CarFax they gave me that would have shown they had replaced the timing chain when they received it at the dealership on 3/15/19 but now I've got myself another issue that they don't seem to care about even though I had purchased an extended warranty.


    At my first oil change, which I did myself, I noticed that there was oil seepage coming from my rear turbo and it was all the way onto the oil pan, and obviously it was coated on the turbo itself as well.


    I finally had the dealership "diagnose" the problem, but initially they just said a line or something needed to be turned almost a fully turn so they assumed that was the problem. Though the service guy told me that it is normal for my turbo to have some oil seepage.


    All things set aside, I just figured that whatever they did had fixed the problem and I wouldn't be experiencing any more seepage. I happen to have a very close friend who is a mechanic at a Mitsubishi dealership and he has been helping me along the way but it is still hard to figure out what to do. The next day I had my friend use an UV light and check if there was any more seepage since the dealership used the dye by our recommendation. There was no oil.


    About three weeks later I had my friend check and see again if there was any seepage, and the same turbo was again coated with oil. However, it only was on the turbo itself, it didn't make its way down to the oil pan again but then again it was only barley a month between when the dealership first serviced it and cleaned it, and this time that we looked.


    So I took my car back into the dealership, and told the service guy, which they made me work with the same guy. Side note - I had a 2009 Lancer DE prior to buying my SHO, the Lancer's transmission went out at 199k miles and I knew this was my next car but regardless, I had serviced my car for oil changes at this same dealership since it is directly across from where I work and the service department was ALWAYS nice to me. This is not the case anymore. They are rude and standoffish. Probably because I've already made a complaint about the timing chain and if I had known the timing chain was replaced, I would have never bought it.


    Anyways, back to the most recent visit on 8/29/19. I dropped my car off then walked across the street to work and I didn't get a call for about four hours and all the guy told me was that he was waiting for a call back from the warranty company to see if it's a covered part. He didn't go into specifics but he said he would call back with more information upon receiving it. So finally he called back and unfortunately he says, the turbo isn't a covered part and it would be approx. $1,900 to replace but he said that I don't need to worry about it. He again went into some detail about why there should always apparently be turbo seepage. I'm thinking to myself, then why isn't my other turbo doing the same thing. Though I've already been told that it shouldn't be doing this, not by the dealership but by my many other mechanic friends and such.


    I got irritated by this and finally went in again a different time and put my phone on video so I could record our conversation. This is what he tells me when I ask what EXACTLY is wrong with my turbo because on the invoice all is noted is that customer complains of turbo seepage, then underneath it says they called into warranty company and it's not a covered part. Literally that was it. I also wanted him to tell me why my other turbo isn't doing the same thing, if it's "normal and supposed to happen".


    He couldn't tell me why my other one isn't doing the same thing. He says because "it hasn't" ?

    I then asked what exactly he said when he called into the warranty company and he said "I called in that you have some seepage thats to ? the gasket where the line is - it's not a covered item, we'd love for it to be a covered item so we could get paid something but its not a covered item."


    I then asked for clarification about the line or whatever, and he says "its such a minor leak, that's why I said its not something you need to do something with. Is your other one going to do it? yeah its probably going to especially when it get's colder, winter time - again they all have slight seepage on there, you see that on pretty much all of them because of what they are. The temperatures that are in the turbo, or the heat that it makes and cooling down, you end up with some seepage on all of them."


    Then he continues, and this is verbatim since I had this conversation recorded, "The only thing thats covered, the turbo itself is covered like if your turbo went out, the thing failed, the turbo didn't work, thats a covered component. Seals, gaskets any of that is not covered, that's why i called it in and talked to them. Thats how it is with any component repair. They cover that component - if the seal had to be replaced as part of the repair for replacing a bad turbo, they cover it. If it's just that part - if it's just that one, even if that one failed and it was spraying oil all over the place, it wouldn't be covered." So I ask why, because he just told me a failed turbo would be covered, and he says " because that is how the plan was written. it would cover the turbo itself but if the seal went out, its not. if the turbo was still working, and it wasn't that the turbo wasn't bad, it was that you had a leaking seal, its not covered. That's just how those policies work. "

    He then tells me that if a bearing inside the turbo went out and it wasn't spinning any more, it would be something that would be covered. And that the seal would be replaced with warranty because it would need to be replaced with the new turbo.


    BOTTOM LINE. Someone please tell me whether this should be happening or not. He keeps and kept telling me its not something to worry about but the research I've done about turbos and the necessity of internal lubricant - oil - to ensure all interior components are spinning efficiently, well if the turbo oil level is low then excess heat and friction will soon break down the bearings inside and this is the most common form of turbocharger failure.

    I'm beyond annoyed that they would think I'm just going to allow this. Even if the warranty doesn't cover it, I'm not going to let it go. For whatever reason they seem to think I should.


    let me know thoughts please, and sorry for the long form. lol like I said i'm new to this and I'm a female so we'll see.
     
  2. SM105K

    SM105K Land Yacht Pilot Supporting Member

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    He is an idiot. I would take your car to Lincoln dealership and see what they say. Your turbo should not be seeping...period.
     
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  3. Daniele

    Daniele New Member

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    Yeah he isn't smart and it's been the most annoying thing to deal with but I think they assume I'll just stop or something but I won't because I know it isn't right.
    Why would you suggest going to a Lincoln dealership ? Just curious?
     
  4. SM105K

    SM105K Land Yacht Pilot Supporting Member

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    Because they work on the 3.5 Ecoboost motors in the Lincoln MKS as well and they are usually alot easier and better to deal with.
     
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  5. krewat

    krewat SHO Member

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    Talk to "the warranty company" yourself - it sounds like you got an aftermarket warranty? Or is it a Ford Extended Service Plan? (ESP)

    If it's Ford, call the customer service line and tell them what you've been going through.

    If it's aftermarket, call them yourself, and explain that it's leaking oil and see what they say.
     
  6. Daniele

    Daniele New Member

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    It is an aftermarket warranty, and I was planning on calling them but I first wanted to see how much information I could gather prior to calling them. Thanks though,
     
  7. Daniele

    Daniele New Member

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    Dually noted. Thank you a bunch!
     
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  8. mrhighcaliber

    mrhighcaliber SHO Member

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    Alright, here's the situation. I've rebuilt and replaced a few of these. I'm a prototype vehicle and instrumentation tech for Roush/Ford.

    If it's an internal turbo seal leak, you'll have some smoke out of the tail pipe(s) along with some of the oil seeping from where the halves of the turbo housing are clamped together.

    Check for smoke/ burnt oil smell at the tail pipes. If it's the rear turbo, it will be the right tail pipe.

    If you smell burnt oil, your turbo needs to be replaced, the internal seals are leaking on the turbine (hot) side of the turbo.

    If you don't smell burnt oil at the tail pipes, chances are it's the oil drain tube/ gasket that needs to be replaced. These are common leak points and they tend to co we the bottom of the turbo and drain tube and sometimes the back of the block. The tubes usually are pretty easy to replace with miles like yours. Purchase both the oil drain tube and gasket. The flange warps and it no longer seals with the gasket. Replace them both. Or but the parts and pay the shop to replace. 1hr labor tops! 2 little 8mm bolts and wiggle the tube up out of the engine.

    The shop is mostly correct with how these warranty places work. Some of the better warranty companies will say "including gaskets and seal" but most only cover things from the standpoint of "does it effect the safety or mobility of the vehicle?" Some won't even cover turbos on the vehicle. (My friend found that out the hard way) But Your shop is entirely off, saying your turbo should 'spoodge' oil externally.

    It should not leak 1 drop of oil. Some oil residue won't hurt anything but to say that they're supposed to leak a bit is false.

    Now: Turbos will leak just a small amount past the internal seals. Not enough to cause smoke or burnt oil out of the tail pipe. And this miniscule amount won't show as an external leak. This is just the nature of the axial 'piston ring' style seals. Same goes for the pistons inside the engine.



    Sent from my PH-1 using Tapatalk
     
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  9. Daniele

    Daniele New Member

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    This is extremely helpful. I appreciate you taking the time to explain this to me.
    I just checked for a burnt oil smell at the tail pipes, specifically the right one because it is the rear turbo that's leaking and I don't smell anything. There hasn't been any smoke, either.

    Thank you again, this is super helpful.
     
  10. Daniele

    Daniele New Member

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    Question though, say I would have been ignorant and took the dealership's advice and forgot about it, what would happen? Would my turbo eventually fail?
     
  11. mrhighcaliber

    mrhighcaliber SHO Member

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    No, he's correct in that you'll be ok as long as it's just very lite seepage.

    Sent from my PH-1 using Tapatalk
     
  12. Daniele

    Daniele New Member

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    I'm extremely confused now. What would be considered very little seepage? It took not even a month for it to cover the exhaust side of the rear turbo. Like coated in oil. Not like dripping though. So do I replace those things or do I not ? I'm trying to modify the car so based off of that notion what would you do... ?
     
  13. SaveMelMac

    SaveMelMac SHO Member

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    It should not leak, but it’s not a catastrophic failure where you’re at the point where you must park the car and get it fixed before you drive. Just monitor the oil level and top off when needed till you can get it fixed.
     
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  14. SHOdded

    SHOdded SHO Member Supporting Member

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    Oil feed lines to the turbos commonly have seepage issues. Bad gaskets. Ford may not have revised them prior to your SHO being built tho.
     
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  15. mrhighcaliber

    mrhighcaliber SHO Member

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    Replace the drain tube and gasket. Try another shop, maybe a Lincoln dealer as was previously suggested. Try not to stress about it. Its a small repair. You just need some more competent people on the case.

    I still have to replace mine. Same deal as yours. My sho isn't my daily though.

    Sent from my PH-1 using Tapatalk
     
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  16. Daniele

    Daniele New Member

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    Thank you.
    I actually was planning on going to a Lincoln Dealer just for them to look it over again before buying the parts but I have someone that can replace them for me so I don't have to pay for labor.
    I seriously appreciate this all.
     
  17. Daniele

    Daniele New Member

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    I called a Lincoln dealership the other day and the guy that I spoke with sounded more illiterate than what I've been dealing with at the dealership I've bought my car from. He literally told me that I can't just replace any parts of the turbo, that I'd have to replace the entire thing. Though he did mention if it was a part of the oil lining that it could be replaced but more than likely I'd have to replace the entire turbo. LOL Basically I'm just going to do what the guy above said and to replace the drain tube and gasket. My friend can get OEM parts for a discount price because he works at a Mitsubishi dealership. So the parts are like $78 bucks total and if that doesn't work, then on to the next process of elimination I suppose.
     
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  18. luigisho

    luigisho SHO Member

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    Unfortunately that is what we are here for. To try and be the guy that posted above, because no one wants to deal with intelligent customers.
     
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  19. Daniele

    Daniele New Member

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    So this is what my Turbo is looking like at this time, as of Saturday the 5th. I had my friend take it to work with him so he could take a look at it up in the air and take pictures for me.

    He suggested I post the pictures here and ask if it looks like the cold side of the turbo is leaking?

    Thanks, as always, for the help and suggestions!!
     

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  20. SM105K

    SM105K Land Yacht Pilot Supporting Member

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    From what I see the drain is seeping. Not too bad, but it is. The oil on the cold side housing, I will bet is coming from that as well. It is just following the path of least resistance.
     
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